08-16-2013 6:54 AM
Starting around this past Sunday I had problems even getting to access the guide. Maybe on Monday, logging out and logging back in takes two tries but I can now get to my guide. Tried logging off and rebooting, no help.
I can view Scheduled programs but I can't schedule a program because it states that it can't access the settings. I can't view recorded programs either.
The funny part is that the Android app works perfectly and no problem from the TV itself.
08-16-2013 7:19 AM
08-16-2013 11:59 AM
Hmm, something happened as now I can schedule a recording which I just did as a test but I can't cancel it.
08-21-2013 8:40 AM
@wptski , I'm sorry you're still having trouble. Send us a private message here with your full name, account number, contact number and the best time you can be reached. We have a great team of managers who are happy to help.
08-21-2013 1:03 PM
Kind of hard to troubleshoot something that works sometimes and sometimes not! Right now, it working again.
08-24-2013 3:38 PM
I called ATT on 8/22/2013 and spoke with a Second Tier spokesperson/supervisor that, yet again (the last, for me, being in March 2013), there was a problem with the Web Remote Access 'search' feature. I was told that they were working on the problem and that it might be a few days to resolve. I tried it on 8/23 and it was not resolved. I tried it again this morning at around 9 am, Pacific time, and it was working. I tried it again at 3:30pm and it was not working... again.
08-24-2013 3:57 PM
Sorry, I was negligent in stating what was showing up when I searched an actor's name/tvshow/movie... 'search failed, please try again'. As with others on this thread, the last time there was a problem with the WRA, I was also having a problem signing in or scheduling a show or movie. It took approximately four days to fix the last time.
08-25-2013 8:47 AM
UPDATE: August 25, 2013 8:40am I called ATT again to find out what was going on as the WRA is still not working. After being on the phone with another Second Tier representative for over 40 minutes, I was told that she showed a 'failed search' and then it cleared up and that it was apparently my inside cabe/router line and an appointment was set.
So, apparently the cable/router line only affects the WRA 'Guide (search)' feature and not the rest of the internet web sites or applications on Firefox and Internet Explorer. It is interesting that these apparent faulty lines are so selective that they single out the ATT U-verse Web Remote Access 'Guide/search' feature and leave everything else on the Internet untouched. Yes, sarcasm intended.
I am absolutely disgusted with ATT and not impressed with their Representatives.
08-25-2013 12:00 PM
I don't believe the answer you got either. Everything uses that same cable. CS reps for anything these days don't know how things really work but somebody does and you can't talk to them.
08-25-2013 12:10 PM
wptski Last time (March 2013) it took the service technician showing up, accessing the online WRA, seeing that the Guide/search failed and then contacting his supervisor to take care of the problem. The supervisor said that ATT had just started working on the 'glitch' in their system as they had started getting complaints. He told me that until people started complaining they viewed it as an isolated problem. Yeah, it's all in my head. Thanks AT&T.
08-25-2013 2:09 PM
OT but what's going on now?? Turned on my STB, it states no recodings! Go to my DVR and it states that my DVR isn't connected to my TV along with a bunch of things to "try".
Back to my STB, picture is breaking up, stopping/starting so I try another channel, same deal with sound going up/down. Watch for an hour, power off for a bit, turn back on and no picture on the STB either.
Can't find a new thread about anyone else with this problem and I've found if you call they'll have you go through a bunch of stuff for nothing because it's their problem.
Well at least the internet connection still works.
After two tries to log in, WRA shows my recodings! Go figure.......
08-25-2013 2:21 PM
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