U-Verse: Should you get it or not?

U-Verse: Should you get it or not?

This is more of a topic than a question. I want to explain to everyone what AT&T's U-Verse is, and how to fix any issues associated with it. If you are a internet user exploring new realms beyond dreamed technologically possible, think again. If anyone every thinks U-Verse is a good ISP, please let me know. I currently have U-Verse and I want to switch. Just like many other people, I did my research, and I found that the U-Verse ping rate is terrible. If you want service with a latency (ping rate) of 150mbps +, then use U-Verse. (Side note: The higher the ping rate, the worse the connection, and the lower the rate, the better connection. A good ping rate is around 20-80mbps, and AT&T's is nowhere near that.) Although the ISP has a great upload speed, they fail to provide a customer with the most important thing when using the internet - ping!

Message 1 of 13 (1,280 Views)
Community Manager

Re: U-Verse: Should you get it or not?

Welcome chaseburleson, and thank you for your post!

 

Sorry you're having issues with your internet ping rates. Have you talked to a tech support to see if your connection could be improved or if there is anything AT&T can do? If you want our specialists to check for you, please send us a private message by clicking here, please include your full name, phone number and the best time you can be reached.

 

Let me know if you have any questions.

 

Thanks,

Dmitriy 


Rethink Possible


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Message 2 of 13 (1,252 Views)

Re: U-Verse: Should you get it or not?


chaseburleson wrote:

This is more of a topic than a question. I want to explain to everyone what AT&T's U-Verse is, and how to fix any issues associated with it. If you are a internet user exploring new realms beyond dreamed technologically possible, think again. If anyone every thinks U-Verse is a good ISP, please let me know. I currently have U-Verse and I want to switch. Just like many other people, I did my research, and I found that the U-Verse ping rate is terrible. If you want service with a latency (ping rate) of 150mbps +, then use U-Verse. (Side note: The higher the ping rate, the worse the connection, and the lower the rate, the better connection. A good ping rate is around 20-80mbps, and AT&T's is nowhere near that.) Although the ISP has a great upload speed, they fail to provide a customer with the most important thing when using the internet - ping!


I've had UVerse since 2009 in two apartments and now a house. I've never seen a ping rate higher than maybe 45ms (not Mbps).  I'm running wireless, with multiple tvs on and consistantly get at least 10.5Mbps and most of the time 12.5Mbps speeds.  I'm on the 12Mbps speed package so I'm quite happy with what I have. 

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 3 of 13 (1,214 Views)
Contributor

Re: U-Verse: Should you get it or not?

no better service out there.  Satellites lose reception during rain/storms, nor do they provide a tech when somethings not working. 
Cable, even worse, two or three days before you get service repaired and you can't fix it yourself, internet is shared so at peak times you practically don't have internet.  

 

Uverse TV is awesome, unbeatable, Uverse internet is ALWAYS on and stable, Uverse telephone service has never been down. 

 

If your not sure, you can do what my neighbors did, just order it while you still have your other services and sometimes you can get the free install and the first 30 days free and just try it for yourself.

Message 4 of 13 (1,204 Views)
Contributor

Re: U-Verse: Should you get it or not?

www.pingtest.net

0% packet loss
38ms ping (assuming round trip)
9ms jitter

GRADE A MOS 4.38

no idea what's happening to your internet. Mines fine and I've played several online games without an issue. NBA 2k13, etc
Message 5 of 13 (1,201 Views)
ACE - Expert

Re: U-Verse: Should you get it or not?

My ping times on U-verse are typically about 10 ms higher than they were on Charter, that is when Charter would sustain a connection.  This is due to VDSL2 interleaving, which is used to provide superior error avoidance and correction.  This amount of latency is well below human reaction time and shouldn't impact anyone's gaming experience.

 

If you're getting ping times of 100 ms or higher to a server at any reasonable distance from you, you have an issue that needs to be looked at.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 13 (1,181 Views)

Re: U-Verse: Should you get it or not?

I have talked with tech support, but they seemed clueless. AT&T's fiber optic cables are not avalible in our area, and I feel like AT&T couldn't make the situation any better. In addition, why doesn't AT&T offer PPPoE like many other ISPs do? I think that would improve the connection just a bit. 

Message 7 of 13 (1,160 Views)

Re: U-Verse: Should you get it or not?

I have talked with tech support, but they seemed clueless. AT&T's fiber optic cables are not avalible in our area, and I feel like AT&T couldn't make the situation any better. In addition, why doesn't AT&T offer PPPoE like many other ISPs do? I think that would improve the connection just a bit. Thanks for your help, and I hope AT&T can resolve this issue.

Message 8 of 13 (1,160 Views)

Re: U-Verse: Should you get it or not?

Even running 6Mbps shouldn't matter, you're one of the few satisfied AT&T customer I've seen. If I were to run a connection test - my ping rate would be terrible. Maybe it's my location? And thanks for your input.

Message 9 of 13 (1,157 Views)

Re: U-Verse: Should you get it or not?

You're absolutely right, but no one has done anything to really fix the situation. I've already called tech support, and like I mentioned before.... they seemed clueless. 

Message 10 of 13 (1,155 Views)
Highlighted

Re: U-Verse: Should you get it or not?

Thanks for your help. You guys may have the fiber optic cables which AT&T offers, but they're not available in my city. As you know, fiber optics improve internet latency performance, and I have a feeling that's why my connection may be slower than many others. 

Message 11 of 13 (1,151 Views)
ACE - Expert

Re: U-Verse: Should you get it or not?

Chase, you're doing a lot of talking, but not giving much in the way of information.  Let's start simple:


What kind of RG do you have?

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 13 (1,099 Views)
Tutor

Re: U-Verse: Should you get it or not?

Be sure the tech checks the little box just outside of your house.

Make sure the green wires are connected together and if you have phone, the blue wires are cut and connected together.  Sometimes interference can occur.

Message 13 of 13 (1,036 Views)
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