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Posted Oct 15, 2013
9:09:23 PM
U-Verse: Should you get it or not?

This is more of a topic than a question. I want to explain to everyone what AT&T's U-Verse is, and how to fix any issues associated with it. If you are a internet user exploring new realms beyond dreamed technologically possible, think again. If anyone every thinks U-Verse is a good ISP, please let me know. I currently have U-Verse and I want to switch. Just like many other people, I did my research, and I found that the U-Verse ping rate is terrible. If you want service with a latency (ping rate) of 150mbps +, then use U-Verse. (Side note: The higher the ping rate, the worse the connection, and the lower the rate, the better connection. A good ping rate is around 20-80mbps, and AT&T's is nowhere near that.) Although the ISP has a great upload speed, they fail to provide a customer with the most important thing when using the internet - ping!

This is more of a topic than a question. I want to explain to everyone what AT&T's U-Verse is, and how to fix any issues associated with it. If you are a internet user exploring new realms beyond dreamed technologically possible, think again. If anyone every thinks U-Verse is a good ISP, please let me know. I currently have U-Verse and I want to switch. Just like many other people, I did my research, and I found that the U-Verse ping rate is terrible. If you want service with a latency (ping rate) of 150mbps +, then use U-Verse. (Side note: The higher the ping rate, the worse the connection, and the lower the rate, the better connection. A good ping rate is around 20-80mbps, and AT&T's is nowhere near that.) Although the ISP has a great upload speed, they fail to provide a customer with the most important thing when using the internet - ping!

U-Verse: Should you get it or not?

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Oct 16, 2013 7:41:00 AM
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Welcome chaseburleson, and thank you for your post!

 

Sorry you're having issues with your internet ping rates. Have you talked to a tech support to see if your connection could be improved or if there is anything AT&T can do? If you want our specialists to check for you, please send us a private message by clicking here, please include your full name, phone number and the best time you can be reached.

 

Let me know if you have any questions.

 

Thanks,

Dmitriy 


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Welcome chaseburleson, and thank you for your post!

 

Sorry you're having issues with your internet ping rates. Have you talked to a tech support to see if your connection could be improved or if there is anything AT&T can do? If you want our specialists to check for you, please send us a private message by clicking here, please include your full name, phone number and the best time you can be reached.

 

Let me know if you have any questions.

 

Thanks,

Dmitriy 


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: U-Verse: Should you get it or not?

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Oct 16, 2013 6:53:31 PM
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ACE - Master

chaseburleson wrote:

This is more of a topic than a question. I want to explain to everyone what AT&T's U-Verse is, and how to fix any issues associated with it. If you are a internet user exploring new realms beyond dreamed technologically possible, think again. If anyone every thinks U-Verse is a good ISP, please let me know. I currently have U-Verse and I want to switch. Just like many other people, I did my research, and I found that the U-Verse ping rate is terrible. If you want service with a latency (ping rate) of 150mbps +, then use U-Verse. (Side note: The higher the ping rate, the worse the connection, and the lower the rate, the better connection. A good ping rate is around 20-80mbps, and AT&T's is nowhere near that.) Although the ISP has a great upload speed, they fail to provide a customer with the most important thing when using the internet - ping!


I've had UVerse since 2009 in two apartments and now a house. I've never seen a ping rate higher than maybe 45ms (not Mbps).  I'm running wireless, with multiple tvs on and consistantly get at least 10.5Mbps and most of the time 12.5Mbps speeds.  I'm on the 12Mbps speed package so I'm quite happy with what I have. 

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

chaseburleson wrote:

This is more of a topic than a question. I want to explain to everyone what AT&T's U-Verse is, and how to fix any issues associated with it. If you are a internet user exploring new realms beyond dreamed technologically possible, think again. If anyone every thinks U-Verse is a good ISP, please let me know. I currently have U-Verse and I want to switch. Just like many other people, I did my research, and I found that the U-Verse ping rate is terrible. If you want service with a latency (ping rate) of 150mbps +, then use U-Verse. (Side note: The higher the ping rate, the worse the connection, and the lower the rate, the better connection. A good ping rate is around 20-80mbps, and AT&T's is nowhere near that.) Although the ISP has a great upload speed, they fail to provide a customer with the most important thing when using the internet - ping!


I've had UVerse since 2009 in two apartments and now a house. I've never seen a ping rate higher than maybe 45ms (not Mbps).  I'm running wireless, with multiple tvs on and consistantly get at least 10.5Mbps and most of the time 12.5Mbps speeds.  I'm on the 12Mbps speed package so I'm quite happy with what I have. 

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: U-Verse: Should you get it or not?

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Oct 16, 2013 7:49:09 PM
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no better service out there.  Satellites lose reception during rain/storms, nor do they provide a tech when somethings not working. 
Cable, even worse, two or three days before you get service repaired and you can't fix it yourself, internet is shared so at peak times you practically don't have internet.  

 

Uverse TV is awesome, unbeatable, Uverse internet is ALWAYS on and stable, Uverse telephone service has never been down. 

 

If your not sure, you can do what my neighbors did, just order it while you still have your other services and sometimes you can get the free install and the first 30 days free and just try it for yourself.

no better service out there.  Satellites lose reception during rain/storms, nor do they provide a tech when somethings not working. 
Cable, even worse, two or three days before you get service repaired and you can't fix it yourself, internet is shared so at peak times you practically don't have internet.  

 

Uverse TV is awesome, unbeatable, Uverse internet is ALWAYS on and stable, Uverse telephone service has never been down. 

 

If your not sure, you can do what my neighbors did, just order it while you still have your other services and sometimes you can get the free install and the first 30 days free and just try it for yourself.

Re: U-Verse: Should you get it or not?

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Oct 16, 2013 7:56:12 PM
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www.pingtest.net

0% packet loss
38ms ping (assuming round trip)
9ms jitter

GRADE A MOS 4.38

no idea what's happening to your internet. Mines fine and I've played several online games without an issue. NBA 2k13, etc
www.pingtest.net

0% packet loss
38ms ping (assuming round trip)
9ms jitter

GRADE A MOS 4.38

no idea what's happening to your internet. Mines fine and I've played several online games without an issue. NBA 2k13, etc

Re: U-Verse: Should you get it or not?

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Oct 17, 2013 7:48:17 AM
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My ping times on U-verse are typically about 10 ms higher than they were on Charter, that is when Charter would sustain a connection.  This is due to VDSL2 interleaving, which is used to provide superior error avoidance and correction.  This amount of latency is well below human reaction time and shouldn't impact anyone's gaming experience.

 

If you're getting ping times of 100 ms or higher to a server at any reasonable distance from you, you have an issue that needs to be looked at.

 

My ping times on U-verse are typically about 10 ms higher than they were on Charter, that is when Charter would sustain a connection.  This is due to VDSL2 interleaving, which is used to provide superior error avoidance and correction.  This amount of latency is well below human reaction time and shouldn't impact anyone's gaming experience.

 

If you're getting ping times of 100 ms or higher to a server at any reasonable distance from you, you have an issue that needs to be looked at.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: U-Verse: Should you get it or not?

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Oct 17, 2013 1:01:11 PM
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I have talked with tech support, but they seemed clueless. AT&T's fiber optic cables are not avalible in our area, and I feel like AT&T couldn't make the situation any better. In addition, why doesn't AT&T offer PPPoE like many other ISPs do? I think that would improve the connection just a bit. 

I have talked with tech support, but they seemed clueless. AT&T's fiber optic cables are not avalible in our area, and I feel like AT&T couldn't make the situation any better. In addition, why doesn't AT&T offer PPPoE like many other ISPs do? I think that would improve the connection just a bit. 

Re: U-Verse: Should you get it or not?

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Oct 17, 2013 1:01:46 PM
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I have talked with tech support, but they seemed clueless. AT&T's fiber optic cables are not avalible in our area, and I feel like AT&T couldn't make the situation any better. In addition, why doesn't AT&T offer PPPoE like many other ISPs do? I think that would improve the connection just a bit. Thanks for your help, and I hope AT&T can resolve this issue.

I have talked with tech support, but they seemed clueless. AT&T's fiber optic cables are not avalible in our area, and I feel like AT&T couldn't make the situation any better. In addition, why doesn't AT&T offer PPPoE like many other ISPs do? I think that would improve the connection just a bit. Thanks for your help, and I hope AT&T can resolve this issue.

Re: U-Verse: Should you get it or not?

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Oct 17, 2013 1:05:09 PM
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Even running 6Mbps shouldn't matter, you're one of the few satisfied AT&T customer I've seen. If I were to run a connection test - my ping rate would be terrible. Maybe it's my location? And thanks for your input.

Even running 6Mbps shouldn't matter, you're one of the few satisfied AT&T customer I've seen. If I were to run a connection test - my ping rate would be terrible. Maybe it's my location? And thanks for your input.

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Oct 17, 2013 1:07:40 PM
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You're absolutely right, but no one has done anything to really fix the situation. I've already called tech support, and like I mentioned before.... they seemed clueless. 

You're absolutely right, but no one has done anything to really fix the situation. I've already called tech support, and like I mentioned before.... they seemed clueless. 

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Oct 17, 2013 1:13:55 PM
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Thanks for your help. You guys may have the fiber optic cables which AT&T offers, but they're not available in my city. As you know, fiber optics improve internet latency performance, and I have a feeling that's why my connection may be slower than many others. 

Thanks for your help. You guys may have the fiber optic cables which AT&T offers, but they're not available in my city. As you know, fiber optics improve internet latency performance, and I have a feeling that's why my connection may be slower than many others. 

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Oct 18, 2013 7:01:51 AM
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Chase, you're doing a lot of talking, but not giving much in the way of information.  Let's start simple:


What kind of RG do you have?

 

Chase, you're doing a lot of talking, but not giving much in the way of information.  Let's start simple:


What kind of RG do you have?

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 20, 2013 12:51:30 PM
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Be sure the tech checks the little box just outside of your house.

Make sure the green wires are connected together and if you have phone, the blue wires are cut and connected together.  Sometimes interference can occur.

Be sure the tech checks the little box just outside of your house.

Make sure the green wires are connected together and if you have phone, the blue wires are cut and connected together.  Sometimes interference can occur.

Re: U-Verse: Should you get it or not?

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