03-10-2014 7:24 AM
New customer to U-Verse on 3/5/14, I was told my current home phone could be ported to U-Verse by two different AT&T employees. This was a major decision in making the move to U-Verse.
Now that I have installed U-Verse I am told that my number cannot be ported. I have spent over four hours on the phone with Customer Care and their leadership to no avail.
Can anyone provide direction/assistance? I would also like to email/call in a complaint but cannot find an AT&T email address or phone number to do this.
03-10-2014 7:45 AM
03-13-2014 2:34 PM
We're sorry about the trouble you are experiencing to port your number to U-verse. We received your Private Message and are investigating the details you submitted. We will provide you an update as soon as we have more information.
Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out here in the Forums by sending us a Private Message or checking out our Chat Support.
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