U-Verse Phone Porting

Contributor

U-Verse Phone Porting

New customer to U-Verse on 3/5/14, I was told my current home phone could be ported to U-Verse by two different AT&T employees.  This was a major decision in making the move to U-Verse. 

 

Now that I have installed U-Verse I am told that my number cannot be ported.  I have spent over four hours on the phone with Customer Care and their leadership to no avail. 

 

Can anyone provide direction/assistance?  I would also like to email/call in a complaint but cannot find an AT&T email address or phone number to do this.

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Employee

Re: U-Verse Phone Porting

Without details, porting a number is generally 5 to 10 business days (read 2-3 weeks) from request.
If placed install order and did not have 2-3 week wait time for install, number is probably not released yet.

Did a recent install, number not being released till 3/10 from TWC, customer can make calls but not receive calls till release date, porting occurs.

I do not know if this is the issue referring to, but thought I would mention it as a possibility.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3 (381 Views)
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Community Support

Re: U-Verse Phone Porting

 

Hello JSClemons,

 

We're sorry about the trouble you are experiencing to port your number to U-verse. We received your Private Message and are investigating the details you submitted. We will provide you an update as soon as we have more information.

 

SadathCS

ATTU-verseCare


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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