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Posted Feb 10, 2011
5:52:37 PM
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U-Verse Download Speeds Inconsistent

I just signed up for uverse a little less than two weeks ago when we moved and the internet download speeds have been very inconsistent.  Sometimes they are great and sometimes they are terrible.  I might start downloading a file at 1.2 Mbps only to have the same file dip down to 600kbps or sometimes as low as 200 kbps, then it will go back up after a while and then it will drop back down fluctuating pretty consistently for the duration of the download.  Often it will stay around 500kbps once it has dropped.

 

I've tried downloading from many different sources over both wireless and ethernet, using 3 different computers (Vista, Windows 7, and OSX).  As well as using different software from Firefox to IE to the Steam client, and see the same behavior everywhere.

 

I currently have 12 Mbps service and speedtests usually come in around 11 - 11.5 Mbps, but the system seems incapable of sustained performance (longer than the 15-30 seconds it takes to run a speed test).

 

A tech has already come to my house and replaced the 2wire box (as well as the wireless usb dongle they gave me for the 1 desktop) and nothing has changed.  The tech that came out said I supposedly have 30-35 Mbps to the curb, which sounds like enough to me, but obviously something isn't right.

 

Has anyone experienced this before and have any suggestions?  I am already regretting my decision to get uverse and am already thinking about switching back to cable despite the better TV service.

I just signed up for uverse a little less than two weeks ago when we moved and the internet download speeds have been very inconsistent.  Sometimes they are great and sometimes they are terrible.  I might start downloading a file at 1.2 Mbps only to have the same file dip down to 600kbps or sometimes as low as 200 kbps, then it will go back up after a while and then it will drop back down fluctuating pretty consistently for the duration of the download.  Often it will stay around 500kbps once it has dropped.

 

I've tried downloading from many different sources over both wireless and ethernet, using 3 different computers (Vista, Windows 7, and OSX).  As well as using different software from Firefox to IE to the Steam client, and see the same behavior everywhere.

 

I currently have 12 Mbps service and speedtests usually come in around 11 - 11.5 Mbps, but the system seems incapable of sustained performance (longer than the 15-30 seconds it takes to run a speed test).

 

A tech has already come to my house and replaced the 2wire box (as well as the wireless usb dongle they gave me for the 1 desktop) and nothing has changed.  The tech that came out said I supposedly have 30-35 Mbps to the curb, which sounds like enough to me, but obviously something isn't right.

 

Has anyone experienced this before and have any suggestions?  I am already regretting my decision to get uverse and am already thinking about switching back to cable despite the better TV service.

U-Verse Download Speeds Inconsistent

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Feb 14, 2011 4:01:10 PM
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Edited by freakon on Feb 14, 2011 at 4:11:14 PM

Hey, sorry to hear about the issues you're having with U-verse. It seems that that sales reps are either not well informed/trained about U-Verse or are simply not telling customers everything there's to know about U-Verse; first of all, the promised Internet speeds end at the main box, the rest is not their problem, because wireless speeds depend on both the location of the main box and on its signal as it travels through out your home to reach all your devices. If you are gamer or have a gamer at home, then U-Verse is not for you, if you have multiple devices, including gaming PCs/ consoles, connecting at once, U-Verse is not for you. Let me explain; I had a U-Verse tech come in today to install their fastest service, but canceled it as soon as I noticed that ATT still uses old phone lines as their main point of entry for U-Verse, sure, they might have fiber optic at their end, or even near by your place, but remember, your house still has its own, old fashioned phone lines. Anyway, the second reason I canceled, he said the only option for me is to have a central wireless access point (the main box) or lay wire to whatever device, in this case my gaming PC, from the main phone box, for $55. So, two things about that, first, the longer the wire, the weaker the connection gets, second, even if I had said yes to the wireless setting, the connection would still be crappy, because my PC is at the opposite end of the house from where their main box would be placed. So, I've decided to bite the bullet and go back to Comcast, and pay the price for coax. Too bad I returned all the Comcast equipment today, now I gotta get on the phone with their crappy CS. So, unless your devices are hard wired to their main point of access, your wireless speeds will ALWAYS fluctuate, even more when more devices are connected at once or depending on the location of the devices, etc. Remember, the advertised U-Verse speed is to their main access point/box, NOT for the wireless network they set up at your house. My advice, get Comcast. More expensive and crappy customer service, but much faster speeds, and a lot of more flexibility to have wired connections, nowadays coax outlets are located in just about every room of new and older homes, which decreases the amount of devices feeding off a single wireless connection.

Hey, sorry to hear about the issues you're having with U-verse. It seems that that sales reps are either not well informed/trained about U-Verse or are simply not telling customers everything there's to know about U-Verse; first of all, the promised Internet speeds end at the main box, the rest is not their problem, because wireless speeds depend on both the location of the main box and on its signal as it travels through out your home to reach all your devices. If you are gamer or have a gamer at home, then U-Verse is not for you, if you have multiple devices, including gaming PCs/ consoles, connecting at once, U-Verse is not for you. Let me explain; I had a U-Verse tech come in today to install their fastest service, but canceled it as soon as I noticed that ATT still uses old phone lines as their main point of entry for U-Verse, sure, they might have fiber optic at their end, or even near by your place, but remember, your house still has its own, old fashioned phone lines. Anyway, the second reason I canceled, he said the only option for me is to have a central wireless access point (the main box) or lay wire to whatever device, in this case my gaming PC, from the main phone box, for $55. So, two things about that, first, the longer the wire, the weaker the connection gets, second, even if I had said yes to the wireless setting, the connection would still be crappy, because my PC is at the opposite end of the house from where their main box would be placed. So, I've decided to bite the bullet and go back to Comcast, and pay the price for coax. Too bad I returned all the Comcast equipment today, now I gotta get on the phone with their crappy CS. So, unless your devices are hard wired to their main point of access, your wireless speeds will ALWAYS fluctuate, even more when more devices are connected at once or depending on the location of the devices, etc. Remember, the advertised U-Verse speed is to their main access point/box, NOT for the wireless network they set up at your house. My advice, get Comcast. More expensive and crappy customer service, but much faster speeds, and a lot of more flexibility to have wired connections, nowadays coax outlets are located in just about every room of new and older homes, which decreases the amount of devices feeding off a single wireless connection.

Re: U-Verse Download Speeds Inconsistent

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Feb 14, 2011 8:03:40 PM
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Understand that the speed of your download is also slowed down by internet congestion and also the maxium speed of the download site. What websites are you downloading from? Try downloading m-labs speed test. This will run a 4-5 minute test checking your connection with multiple downloads to get a "real" test of the speed.

 

Also if your downloading a torrent I suggested trying to downloading a linux distro they normally have tons of seeders and can reach your max speed. 

 

I say all this because I too have had issues downloading at max speed from websites. Speedtest.net and other sites all show my max speed. Ultimately it means that web servers are not updated on the backend enough to handle the overall speed of the faster and faster internet speeds consumers can buy. 

 

I'd say if you run that m-labs software and it says your getting 11000Kbps then your good and stop blaming AT&T.

Understand that the speed of your download is also slowed down by internet congestion and also the maxium speed of the download site. What websites are you downloading from? Try downloading m-labs speed test. This will run a 4-5 minute test checking your connection with multiple downloads to get a "real" test of the speed.

 

Also if your downloading a torrent I suggested trying to downloading a linux distro they normally have tons of seeders and can reach your max speed. 

 

I say all this because I too have had issues downloading at max speed from websites. Speedtest.net and other sites all show my max speed. Ultimately it means that web servers are not updated on the backend enough to handle the overall speed of the faster and faster internet speeds consumers can buy. 

 

I'd say if you run that m-labs software and it says your getting 11000Kbps then your good and stop blaming AT&T.

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Feb 15, 2011 6:10:45 AM
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I concur with whoknew. I do not not concur with freakon, whose post is full of inaccuracies and statements not related to your issue. There are lots of things that may be affecting your download speeds that aren't related to the U-verse VDSL2 technology limitations. 

I concur with whoknew. I do not not concur with freakon, whose post is full of inaccuracies and statements not related to your issue. There are lots of things that may be affecting your download speeds that aren't related to the U-verse VDSL2 technology limitations. 

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Mar 18, 2011 8:02:31 PM
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I have this exact same problem.  My download rate is a wave function...up and down up and down.  I'm plugged into the router directly.  I'm trying to download a very large file and I'm watching the rates go up and down.  I can't figure it out.  This is not acceptable.

I have this exact same problem.  My download rate is a wave function...up and down up and down.  I'm plugged into the router directly.  I'm trying to download a very large file and I'm watching the rates go up and down.  I can't figure it out.  This is not acceptable.

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Mar 18, 2011 8:07:21 PM
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ryno_80 wrote:

I have this exact same problem.  My download rate is a wave function...up and down up and down.  I'm plugged into the router directly.  I'm trying to download a very large file and I'm watching the rates go up and down.  I can't figure it out.  This is not acceptable.


 

TCP has built-in congestion control.  You cannot expect to get 100% throughput from A to Z.  Latency due to distance kills throughput.  A congested server also kills throughput.  IP is also bursty and thus inconsistent.

 


ryno_80 wrote:

I have this exact same problem.  My download rate is a wave function...up and down up and down.  I'm plugged into the router directly.  I'm trying to download a very large file and I'm watching the rates go up and down.  I can't figure it out.  This is not acceptable.


 

TCP has built-in congestion control.  You cannot expect to get 100% throughput from A to Z.  Latency due to distance kills throughput.  A congested server also kills throughput.  IP is also bursty and thus inconsistent.

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Mar 23, 2011 9:28:20 PM
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You have no idea what you're talking about.  This is not an "inconsistency" nor does it have to do with TCP.  The rate of decrease and increase can be described by a function.  The occurence is constant, not just when acquiring large amounts of data which is also not an inconsistency.  My guess is there is signal disruption/interference, hardware problems wtih the router, or my service level is being limited on purpose.

You have no idea what you're talking about.  This is not an "inconsistency" nor does it have to do with TCP.  The rate of decrease and increase can be described by a function.  The occurence is constant, not just when acquiring large amounts of data which is also not an inconsistency.  My guess is there is signal disruption/interference, hardware problems wtih the router, or my service level is being limited on purpose.

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Mar 25, 2011 11:24:39 AM
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See, told ya...

 

See, told ya...

 

Re: U-Verse Download Speeds Inconsistent

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Mar 25, 2011 3:37:23 PM
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You are having some issues with your services.  Can you post screen shots of your other stats?

You are having some issues with your services.  Can you post screen shots of your other stats?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Apr 21, 2011 5:03:38 PM
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Same here. I have had U-Verse for 2 weeks. I have reconfigured my router, changed my router to a different brand altogether, attached to the 2wire wireless to bypass my router. In all cases the download of large iso's from ubuntu or executables from microsoft technet get fantastic download speeds for about 1 minute, then slow to 25k then speed right back up then slow down again, so on and so forth.

 

Wish I know what was going on. DSL was slower but very consistent. Overall even though I've got double the download speed I'm not able to download files any faster.

 

JP

 

 

Same here. I have had U-Verse for 2 weeks. I have reconfigured my router, changed my router to a different brand altogether, attached to the 2wire wireless to bypass my router. In all cases the download of large iso's from ubuntu or executables from microsoft technet get fantastic download speeds for about 1 minute, then slow to 25k then speed right back up then slow down again, so on and so forth.

 

Wish I know what was going on. DSL was slower but very consistent. Overall even though I've got double the download speed I'm not able to download files any faster.

 

JP

 

 

Re: U-Verse Download Speeds Inconsistent

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May 19, 2011 3:43:54 PM
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Edited by Sanborn on May 19, 2011 at 3:47:24 PM

I wanted to say that I noticed this EXACT same issue a few months ago and it's driving me insane. On the gaming front I'm perfectly fine and do not encounter lag spikes. However when I download ANYTHING on any pc, regardless if it's wireless or wired I see the following..

 

Start of download:

 

about 20 seconds into download...:

 

 

 

 

My downloads on STEAM fluctuate between 1.5MB/sec and 70KB/sec, often causing them to take a very long time to download considering it's running at about a 75% duty cycle.

 

This is not acceptable and quite frankly I cant sit around my house for the next dozen visits for someone to tell me they can't figure out what's wrong.

I wanted to say that I noticed this EXACT same issue a few months ago and it's driving me insane. On the gaming front I'm perfectly fine and do not encounter lag spikes. However when I download ANYTHING on any pc, regardless if it's wireless or wired I see the following..

 

Start of download:

 

about 20 seconds into download...:

 

 

 

 

My downloads on STEAM fluctuate between 1.5MB/sec and 70KB/sec, often causing them to take a very long time to download considering it's running at about a 75% duty cycle.

 

This is not acceptable and quite frankly I cant sit around my house for the next dozen visits for someone to tell me they can't figure out what's wrong.

Re: U-Verse Download Speeds Inconsistent

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May 31, 2011 7:42:11 AM
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No one?

No one?

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May 31, 2011 7:48:29 AM
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Sanborn,

 

You may have some issue with your service that is unusual.

 

Click the tab in my signature below that says AT&T Links, and on that signature panel there is a link that says AT&T Social Media Support Team. This will take you to a page with contact information for David, who is a tier 2 specialist. Follow the directions there to e-mail him, he will get to the bottom of the problem.

Sanborn,

 

You may have some issue with your service that is unusual.

 

Click the tab in my signature below that says AT&T Links, and on that signature panel there is a link that says AT&T Social Media Support Team. This will take you to a page with contact information for David, who is a tier 2 specialist. Follow the directions there to e-mail him, he will get to the bottom of the problem.

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May 31, 2011 3:53:47 PM
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Thank you sir.

Thank you sir.

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Jun 22, 2011 5:07:22 PM
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Not to hijack your thread, but my uverse internet is having the same types of issues.  Been solid for a good time period but recently when downloading the speed looks like that wave... fast...slow... repeat.

 

Is there something I can look for and/or words to use when calling support?  I understand this is one of those issues that can be difficult to get solved.

 

thanks

Not to hijack your thread, but my uverse internet is having the same types of issues.  Been solid for a good time period but recently when downloading the speed looks like that wave... fast...slow... repeat.

 

Is there something I can look for and/or words to use when calling support?  I understand this is one of those issues that can be difficult to get solved.

 

thanks

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Jul 14, 2013 10:00:46 AM
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Edited by Taylarie on Jul 14, 2013 at 10:10:09 AM

who else should i blame? uverse works at advertised speed(12-10 mps) then drops to .86... mps with no chages other than the day and time Down load speeds checked on 3 different devices!

 

 

[Per Guidelines:  Keep it Relevant and Appropriate].

who else should i blame? uverse works at advertised speed(12-10 mps) then drops to .86... mps with no chages other than the day and time Down load speeds checked on 3 different devices!

 

 

[Per Guidelines:  Keep it Relevant and Appropriate].

Re: U-Verse Download Speeds Inconsistent

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