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Posted Dec 12, 2013
8:22:05 PM
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Twice in a row . . .

I agreed to a price for U-Verse and DirecTV through the online sales dept (They are available 24/7, but service is not) and even kept a printed copy of the conversation. Yet when my sample bill came the prices did not match, from either party, and neither could comply with the terms I had agreed to--and had in writing--even after I showed them the conversation. Of course, by then I had already cancelled my cable and it was Thanksgiving weekend so there was no one to talk to until Monday. So Monday, after having spent the entire weekend stewing, steaming, and spouting off to eveyone I knew about AT&T, I called to cancel my phone service.

The lady was polite and apologized, said she couldn't do anything about DirecTV, but offered me a deal to stay with U-Verse. . . . . You guessed it. I get my bill and once again its not what they promised. What's the old adage? Fool me once shame on you, fool me twice shame on me? And of course there is no one available to talk to.

 

I must be stupid

I agreed to a price for U-Verse and DirecTV through the online sales dept (They are available 24/7, but service is not) and even kept a printed copy of the conversation. Yet when my sample bill came the prices did not match, from either party, and neither could comply with the terms I had agreed to--and had in writing--even after I showed them the conversation. Of course, by then I had already cancelled my cable and it was Thanksgiving weekend so there was no one to talk to until Monday. So Monday, after having spent the entire weekend stewing, steaming, and spouting off to eveyone I knew about AT&T, I called to cancel my phone service.

The lady was polite and apologized, said she couldn't do anything about DirecTV, but offered me a deal to stay with U-Verse. . . . . You guessed it. I get my bill and once again its not what they promised. What's the old adage? Fool me once shame on you, fool me twice shame on me? And of course there is no one available to talk to.

 

I must be stupid

Twice in a row . . .

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Dec 13, 2013 4:40:52 AM
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If you would like a resolution or explination I would recommend that you send a Private Message to the AT&TCustomerCare customer service team. They will reply back with a PM (blue envelope in the top right of the page). Their normal business hours are from 7am to 10pm Central Time.

 

Please allow 48 hours for a responce.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

If you would like a resolution or explination I would recommend that you send a Private Message to the AT&TCustomerCare customer service team. They will reply back with a PM (blue envelope in the top right of the page). Their normal business hours are from 7am to 10pm Central Time.

 

Please allow 48 hours for a responce.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Twice in a row . . .

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Dec 13, 2013 1:56:28 PM
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The explanation they gave the first time was that the bill was right and I was wrong--in spite of the transcript--and its resolution was I cancelled it. Why would I expect the second answer to be any different?

 

No, what I want is integrity.

The explanation they gave the first time was that the bill was right and I was wrong--in spite of the transcript--and its resolution was I cancelled it. Why would I expect the second answer to be any different?

 

No, what I want is integrity.

Re: Twice in a row . . .

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Dec 13, 2013 1:59:47 PM
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Oh, and there was no contract the first time, but the second they called back while I was in the car and offered an even better deal if I would sign a contract for a year, so cancelling now would cost me there. I guess the resolution this time is I warn all my friends, write the Better Business Bureau, and refust to have anything further to do with AT&T.

Oh, and there was no contract the first time, but the second they called back while I was in the car and offered an even better deal if I would sign a contract for a year, so cancelling now would cost me there. I guess the resolution this time is I warn all my friends, write the Better Business Bureau, and refust to have anything further to do with AT&T.

Re: Twice in a row . . .

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Dec 16, 2013 7:50:07 AM
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Hello @dydxlnx 

 

I'm very sorry for your negative experience with our service. When you get any quotes, priced don't include taxes and fees, that might be a reason why your bill is higher than you expected. It's impossible to say for sure though without actually seeing it. Like BeeBeeSA said, if you want to have one of our managers look into this issue for you, please send us a private message and we'll be happy to help.

 

Thank you,

Dmitriy


Rethink Possible


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Hello @dydxlnx 

 

I'm very sorry for your negative experience with our service. When you get any quotes, priced don't include taxes and fees, that might be a reason why your bill is higher than you expected. It's impossible to say for sure though without actually seeing it. Like BeeBeeSA said, if you want to have one of our managers look into this issue for you, please send us a private message and we'll be happy to help.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Twice in a row . . .

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Dec 16, 2013 12:47:07 PM
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Please do not be patronizing. I am well aware that prices do not include taxes. However, the price on my bill is not, and was not the first time, the base price they gave me, and there are charges for things they told me they could waive.

 

I see no need to send a private message to anyone. I called and spoke to them, and they were unable or unwilling to help the first time.

 

I am sure they have my information already. They asked for enough information when I logged in.

Please do not be patronizing. I am well aware that prices do not include taxes. However, the price on my bill is not, and was not the first time, the base price they gave me, and there are charges for things they told me they could waive.

 

I see no need to send a private message to anyone. I called and spoke to them, and they were unable or unwilling to help the first time.

 

I am sure they have my information already. They asked for enough information when I logged in.

Re: Twice in a row . . .

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Dec 16, 2013 12:52:06 PM
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Suit yourself.

 

Suit yourself.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Twice in a row . . .

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Dec 22, 2013 8:39:27 AM
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dydxlnx wrote:

Please do not be patronizing. I am well aware that prices do not include taxes. However, the price on my bill is not, and was not the first time, the base price they gave me, and there are charges for things they told me they could waive.

 

I see no need to send a private message to anyone. I called and spoke to them, and they were unable or unwilling to help the first time.

 

I am sure they have my information already. They asked for enough information when I logged in.


I do not see how he was being patronizing. You should actually send a PM to as per the post that BeeBee posted. They more often than not get you a resolution when a call to customer service has not.


dydxlnx wrote:

Please do not be patronizing. I am well aware that prices do not include taxes. However, the price on my bill is not, and was not the first time, the base price they gave me, and there are charges for things they told me they could waive.

 

I see no need to send a private message to anyone. I called and spoke to them, and they were unable or unwilling to help the first time.

 

I am sure they have my information already. They asked for enough information when I logged in.


I do not see how he was being patronizing. You should actually send a PM to as per the post that BeeBee posted. They more often than not get you a resolution when a call to customer service has not.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Twice in a row . . .

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Dec 26, 2013 11:52:02 AM
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Perhaps he did not intend to be; perhaps there really are people who don't think about taxes and fees. My state does not tax internet, so there are no taxes. No, the base price is not what I agreed to.

 

I find it disconcerting that I should have to call customer service again. Why should it take three tries, and why should I believe what they tell me this time? 

Perhaps he did not intend to be; perhaps there really are people who don't think about taxes and fees. My state does not tax internet, so there are no taxes. No, the base price is not what I agreed to.

 

I find it disconcerting that I should have to call customer service again. Why should it take three tries, and why should I believe what they tell me this time? 

Re: Twice in a row . . .

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Dec 26, 2013 12:16:08 PM
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Edited by BeeBeeSA on Dec 26, 2013 at 12:16:56 PM

You don't have to call anyone.  Private message the AT&TCustomerCare customer service team.  These are not the same CSR's that answer the 800 number.  They are a group that was created to assist customers on this forum with issues EXACTLY like your having.

 

If you want a resolution PM them.....if you simply want to vent there is nothign more that anyone can do for you.  Good Luck.

 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

You don't have to call anyone.  Private message the AT&TCustomerCare customer service team.  These are not the same CSR's that answer the 800 number.  They are a group that was created to assist customers on this forum with issues EXACTLY like your having.

 

If you want a resolution PM them.....if you simply want to vent there is nothign more that anyone can do for you.  Good Luck.

 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Twice in a row . . .

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Jan 2, 2014 12:41:49 PM
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The sad part is that there has to be a group created for this kind of thing.

The sad part is that there has to be a group created for this kind of thing.

Re: Twice in a row . . .

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Jan 2, 2014 1:09:22 PM
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But I did send a PM, after another unsatisfactory talk with a Customer Service rep and her supervisor.

 

I will let you know the results of that.

 

At least I will get it in writing this time.

But I did send a PM, after another unsatisfactory talk with a Customer Service rep and her supervisor.

 

I will let you know the results of that.

 

At least I will get it in writing this time.

Re: Twice in a row . . .

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Jan 8, 2014 9:42:01 AM
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Community Manager

Hello, dydxlnx!

 

Thanks for sending us a private message. We appreciate your patience and understanding over the holidays. Someone will be reaching out to you soon.

 

In the meantime, if you have any other questions or concerns, please don't hestitate to let me know. I apologize for any frustration and inconvenience.

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, dydxlnx!

 

Thanks for sending us a private message. We appreciate your patience and understanding over the holidays. Someone will be reaching out to you soon.

 

In the meantime, if you have any other questions or concerns, please don't hestitate to let me know. I apologize for any frustration and inconvenience.

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Twice in a row . . .

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Jan 8, 2014 7:46:47 PM
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Edited by dydxlnx on Jan 8, 2014 at 7:48:22 PM

ATTMarianaCM wrote:

Hello, dydxlnx!

 

Thanks for sending us a private message. We appreciate your patience and understanding over the holidays. Someone will be reaching out to you soon.

 

In the meantime, if you have any other questions or concerns, please don't hestitate to let me know. I apologize for any frustration and inconvenience.

 

-Mariana


Does anyone else think this is a machine response? If you read through these they all sound the same, and, also, the PM I sent says "Not Yet Read" four days after I sent it. 


ATTMarianaCM wrote:

Hello, dydxlnx!

 

Thanks for sending us a private message. We appreciate your patience and understanding over the holidays. Someone will be reaching out to you soon.

 

In the meantime, if you have any other questions or concerns, please don't hestitate to let me know. I apologize for any frustration and inconvenience.

 

-Mariana


Does anyone else think this is a machine response? If you read through these they all sound the same, and, also, the PM I sent says "Not Yet Read" four days after I sent it. 

Re: Twice in a row . . .

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Jan 14, 2014 12:15:02 PM
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dydxlnx wrote:

ATTMarianaCM wrote:

Hello, dydxlnx!

 

Thanks for sending us a private message. We appreciate your patience and understanding over the holidays. Someone will be reaching out to you soon.

 

In the meantime, if you have any other questions or concerns, please don't hestitate to let me know. I apologize for any frustration and inconvenience.

 

-Mariana


Does anyone else think this is a machine response? If you read through these they all sound the same, and, also, the PM I sent says "Not Yet Read" four days after I sent it. 


I sent my PM on the 2nd, got a reponse on the 8th that someone would be reaching out ot me soon, and it is now the 14th. On top of that, when I check my sent message it still says "not yet read."


dydxlnx wrote:

ATTMarianaCM wrote:

Hello, dydxlnx!

 

Thanks for sending us a private message. We appreciate your patience and understanding over the holidays. Someone will be reaching out to you soon.

 

In the meantime, if you have any other questions or concerns, please don't hestitate to let me know. I apologize for any frustration and inconvenience.

 

-Mariana


Does anyone else think this is a machine response? If you read through these they all sound the same, and, also, the PM I sent says "Not Yet Read" four days after I sent it. 


I sent my PM on the 2nd, got a reponse on the 8th that someone would be reaching out ot me soon, and it is now the 14th. On top of that, when I check my sent message it still says "not yet read."

Re: Twice in a row . . .

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Jan 23, 2014 7:09:22 PM
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I finally got a call. However, I have not yet spoken to anyone. They leaft a voice mail, but were not in when I returned it,so I left a voice-mail with them. Then today I get an email that it had been resolved.

I checked my voicemail and heard that if I did not return the call to the specialist--which I did yesterday--within 48 hours they would consider it resolved, but when I left her a voicemail it said she would be gone until the 30th--a week from now. She also advised me that I had a gift card I needed to redeem by the 25th, but today I got an email saying it had already been redeemed. 

 

It was not redeemed by me.

 

I originally sent a PM on Jan 2nd, and it has not be resolved to anyone except AT&T.

 

This is not complicated. I have a copy of the transcript of my conversation with the sales rep. I included it in both the PM and in my response to Social Care. This is what I was offered and agreed to. Will you honor it?

I finally got a call. However, I have not yet spoken to anyone. They leaft a voice mail, but were not in when I returned it,so I left a voice-mail with them. Then today I get an email that it had been resolved.

I checked my voicemail and heard that if I did not return the call to the specialist--which I did yesterday--within 48 hours they would consider it resolved, but when I left her a voicemail it said she would be gone until the 30th--a week from now. She also advised me that I had a gift card I needed to redeem by the 25th, but today I got an email saying it had already been redeemed. 

 

It was not redeemed by me.

 

I originally sent a PM on Jan 2nd, and it has not be resolved to anyone except AT&T.

 

This is not complicated. I have a copy of the transcript of my conversation with the sales rep. I included it in both the PM and in my response to Social Care. This is what I was offered and agreed to. Will you honor it?

Re: Twice in a row . . .

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Jan 30, 2014 7:29:27 PM
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Edited by dydxlnx on Jan 30, 2014 at 7:32:41 PM

I still have not spoken to anyone. John at Social Care said he would ask them to communicate through email as I am usually working during their hours. 

 

No one has.

 

I returned a call I received and left a voice message, but that was never returned.

 

I received an email thanking me for activating my rewards card. I never did.

 

The next day I got a voicemail saying that I had two more days to activate my card, the one that had already been activated according to my email, and that if I did not return the call within 48 hours they would consider the issue resolved. I tried to return the call that day, but the person who had said I had 48 hours to return the call is out of town for a week.

 

I posted here and responded in a PM. I think that was the 23rd. My message was at least read on the 24th, but I have still not had a response to either:

 

A) My first return phone call, 

B) My second return phone call saying I had 48 hours to return it,

C) My request to have someone contact me through email as I have to work during AT&T's hours, 

D) My PM trying to get some information about the rewards card that I supposedly redeemed, or

E) My post here about the issue of having 48 hours to return a call to someone who was out of town for a week.

 

Is this typical of Customer Care?

 

All the AT&T employess kept telling me to send a PM, but to what avail?

I still have not spoken to anyone. John at Social Care said he would ask them to communicate through email as I am usually working during their hours. 

 

No one has.

 

I returned a call I received and left a voice message, but that was never returned.

 

I received an email thanking me for activating my rewards card. I never did.

 

The next day I got a voicemail saying that I had two more days to activate my card, the one that had already been activated according to my email, and that if I did not return the call within 48 hours they would consider the issue resolved. I tried to return the call that day, but the person who had said I had 48 hours to return the call is out of town for a week.

 

I posted here and responded in a PM. I think that was the 23rd. My message was at least read on the 24th, but I have still not had a response to either:

 

A) My first return phone call, 

B) My second return phone call saying I had 48 hours to return it,

C) My request to have someone contact me through email as I have to work during AT&T's hours, 

D) My PM trying to get some information about the rewards card that I supposedly redeemed, or

E) My post here about the issue of having 48 hours to return a call to someone who was out of town for a week.

 

Is this typical of Customer Care?

 

All the AT&T employess kept telling me to send a PM, but to what avail?

Re: Twice in a row . . .

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Jan 31, 2014 1:15:37 PM
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Community Manager

Hello, again!

 

I checked in with the team handling your case, and it looks like they're still working on it. A manager will be reaching out to you soon.

 

I apologize for any inconvenience. Please let me know if you have any other questions or concerns!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, again!

 

I checked in with the team handling your case, and it looks like they're still working on it. A manager will be reaching out to you soon.

 

I apologize for any inconvenience. Please let me know if you have any other questions or concerns!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Twice in a row . . .

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Feb 7, 2014 3:26:09 PM
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Edited by dydxlnx on Feb 7, 2014 at 3:27:15 PM

So, finally, after all is said and done, the answer is, "No".


I must say the gentleman who called from the "office of the President" was very helpful, but this all could have been sorted out without all this bruhaha by just saying up front that, no, we can't give you what you were offered, even though you over and over again verified exactly what the offer was.

 

They cannot give me what they offered, and I have been without television for a month and a half trying to get this sorted out. The best they can do is offer me something else; I felt like I was at a used car dealership where the salesman promises you one thing, but when you get to the finance office it is something completely different.

They offered to contact me through email so I could respond when I was available, but after talking to the agent for a while, I find they cannot do that, either. I imagine because they don't want me to have a copy of what they offered or said. This way, they have a recorded copy of our conversation, but I am left with only what I can remember--no concrete evidence. Plausible deniabillity.

I know you will mark this as resolved, but it is not resolved to anyone's satisfaction--I didn't get what you promised, I have been dealing with this for months, wasting time, energy and stress over it, and you will be out a customer. I have nine more months to go of my contract with AT&T.

To whom can I write to get you to stop sending me advertising about your wonderful products and services?

So, finally, after all is said and done, the answer is, "No".


I must say the gentleman who called from the "office of the President" was very helpful, but this all could have been sorted out without all this bruhaha by just saying up front that, no, we can't give you what you were offered, even though you over and over again verified exactly what the offer was.

 

They cannot give me what they offered, and I have been without television for a month and a half trying to get this sorted out. The best they can do is offer me something else; I felt like I was at a used car dealership where the salesman promises you one thing, but when you get to the finance office it is something completely different.

They offered to contact me through email so I could respond when I was available, but after talking to the agent for a while, I find they cannot do that, either. I imagine because they don't want me to have a copy of what they offered or said. This way, they have a recorded copy of our conversation, but I am left with only what I can remember--no concrete evidence. Plausible deniabillity.

I know you will mark this as resolved, but it is not resolved to anyone's satisfaction--I didn't get what you promised, I have been dealing with this for months, wasting time, energy and stress over it, and you will be out a customer. I have nine more months to go of my contract with AT&T.

To whom can I write to get you to stop sending me advertising about your wonderful products and services?

Re: Twice in a row . . .

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Feb 7, 2014 6:38:50 PM
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ACE - Expert

Actually, I see no reason why this post will be marked resolved unless you do it.  If I see it marked resolved when it is not, I will unmark it for you.

 

Actually, I see no reason why this post will be marked resolved unless you do it.  If I see it marked resolved when it is not, I will unmark it for you.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Twice in a row . . .

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Feb 8, 2014 4:52:56 PM
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Perhaps I misunderstood when they said they would consider it resolved.

 

Perhaps I misunderstood when they said they would consider it resolved.

 

Re: Twice in a row . . .

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Feb 8, 2014 5:24:08 PM
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ACE - Expert

They probably meant your open ticket within their support system.  It may not be resolved to your satisfaction, but you've reached an impass where there is nothing further they will do for you.  No point in keeping the support ticket open once it reaches that point.

 

This forum post doesn't have any official relationship to that.  They don't have to get marked resolved.

 

They probably meant your open ticket within their support system.  It may not be resolved to your satisfaction, but you've reached an impass where there is nothing further they will do for you.  No point in keeping the support ticket open once it reaches that point.

 

This forum post doesn't have any official relationship to that.  They don't have to get marked resolved.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Twice in a row . . .

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Feb 15, 2014 7:57:45 AM
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At least we agree on something; you said "will do for you" rather than "can".

At least we agree on something; you said "will do for you" rather than "can".

Re: Twice in a row . . .

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Mar 15, 2014 8:04:40 AM
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And now I find my bill has increased by $5. I know it is only $5, but it is MY $5. I opened this account on the promise that it would be that price for a year. Why has it gone up after three months?

And now I find my bill has increased by $5. I know it is only $5, but it is MY $5. I opened this account on the promise that it would be that price for a year. Why has it gone up after three months?

Re: Twice in a row . . .

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Mar 15, 2014 8:16:57 AM
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ACE - Master
Edited by skeeterintexas on Mar 15, 2014 at 8:22:27 AM

dydxlnx wrote:

And now I find my bill has increased by $5. I know it is only $5, but it is MY $5. I opened this account on the promise that it would be that price for a year. Why has it gone up after three months?


You can determine where the $5 increase came from by comparing the last two or three bills you received.  These are available online if you didn't keep the paper versions.

 

Most likely it's a fee (modem/stb rental) or even a tax.  When you figure it out, please post again.

 

ETA:  From a post dated 3/12:

 

Recent increases...
IP TV packages increased $3, your discount for promotion should also increase $3 to cover this till promotion expires
HSIA internet fees increased $5, your discount should increase by same to cover your promotiontill expiration.

Fees increases.... NOT part of promotion
RG lease fee increase $1 from $6 to $7
Receiver fee beyond included DVR increase $1 per receiver. $7 to $8
Broadcast fee (local TV access) increased $1 from $1.99 to $2.99


These increases were announced in both November, December billing as well as website.

 

Thanks to my thoughts


dydxlnx wrote:

And now I find my bill has increased by $5. I know it is only $5, but it is MY $5. I opened this account on the promise that it would be that price for a year. Why has it gone up after three months?


You can determine where the $5 increase came from by comparing the last two or three bills you received.  These are available online if you didn't keep the paper versions.

 

Most likely it's a fee (modem/stb rental) or even a tax.  When you figure it out, please post again.

 

ETA:  From a post dated 3/12:

 

Recent increases...
IP TV packages increased $3, your discount for promotion should also increase $3 to cover this till promotion expires
HSIA internet fees increased $5, your discount should increase by same to cover your promotiontill expiration.

Fees increases.... NOT part of promotion
RG lease fee increase $1 from $6 to $7
Receiver fee beyond included DVR increase $1 per receiver. $7 to $8
Broadcast fee (local TV access) increased $1 from $1.99 to $2.99


These increases were announced in both November, December billing as well as website.

 

Thanks to my thoughts

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Twice in a row . . .

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Mar 15, 2014 8:22:14 AM
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Thank you Skeeter, but I already did that.

 

The fee came from the base price. My complaint is that it changed after three months. I have a printout where they promised it would be the same price for a year, but now it has changed. 

Thank you Skeeter, but I already did that.

 

The fee came from the base price. My complaint is that it changed after three months. I have a printout where they promised it would be the same price for a year, but now it has changed. 

Re: Twice in a row . . .

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Mar 15, 2014 8:24:13 AM
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ACE - Master

If they did not increase your discount (as noted in the post above), then you should call and complain.

If they did not increase your discount (as noted in the post above), then you should call and complain.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Twice in a row . . .

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Mar 15, 2014 8:25:51 AM
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IP TV related increases were Jan 26th of this year, including $3 to all TV packages plus receiver fees and broadcast (local) tvfees.

Effective March 1 was a $5 increase on all internet packages.
Pro $41 now $46
Elite $46 now $51
Max $51 now $56
Max Plus $56 now $61
Max Turbo $66 now $71
Power $76 now $81
IP TV related increases were Jan 26th of this year, including $3 to all TV packages plus receiver fees and broadcast (local) tvfees.

Effective March 1 was a $5 increase on all internet packages.
Pro $41 now $46
Elite $46 now $51
Max $51 now $56
Max Plus $56 now $61
Max Turbo $66 now $71
Power $76 now $81
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Twice in a row . . .

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Mar 15, 2014 8:30:54 AM
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Employee
From http://www.att.com/esupport/article.jsp?sid=KB418359&cv=813

U-verse price changes for 2014
Thank you for choosing AT&T. Throughout the year we've worked hard to improve the U-verse experience. For example, you can now enjoy live TV channels on your computer, smartphone or tablet at no extra cost with the

We look forward to delivering even more value in 2014. Uverse.com
The monthly price of some U-verse products is increasing and may impact the cost of your services. These changes reflect increased business costs, including costs associated with higher programming fees.

U-verse TV packages The monthly price for all U-verse TV service plans (with the exception of U-basic) will increase $3.00 per month beginning with bills received on January 26, 2014.

The Broadcast TV Surcharge, up to $2.99 per month, is a surcharge to recover a portion of the amount local broadcasters charge AT&T to carry their channels. The Broadcast TV Surcharge will appear in the Surcharges and Other Fees section of the U-verse bill.

U-verse High Speed Internet only For customers subscribing to only U-verse High Speed Internet service, the monthly price when not combined with any other qualifying AT&T service (U-verse TV, U-verse Voice, or combined with DIRECTV/Wireless) will increase $5.00 effective March 1, 2014. By bundling your U-verse Internet service with other AT&T U-verse products this price increase will not impact you. To speak with a customer care representative, please call 800.288.2020.

If you are on a current U-verse TV, U-verse High Speed Internet or U-verse Voice pricing promotion, the promotional benefit will continue until the applicable promotion ends or expires.
From http://www.att.com/esupport/article.jsp?sid=KB418359&cv=813

U-verse price changes for 2014
Thank you for choosing AT&T. Throughout the year we've worked hard to improve the U-verse experience. For example, you can now enjoy live TV channels on your computer, smartphone or tablet at no extra cost with the

We look forward to delivering even more value in 2014. Uverse.com
The monthly price of some U-verse products is increasing and may impact the cost of your services. These changes reflect increased business costs, including costs associated with higher programming fees.

U-verse TV packages The monthly price for all U-verse TV service plans (with the exception of U-basic) will increase $3.00 per month beginning with bills received on January 26, 2014.

The Broadcast TV Surcharge, up to $2.99 per month, is a surcharge to recover a portion of the amount local broadcasters charge AT&T to carry their channels. The Broadcast TV Surcharge will appear in the Surcharges and Other Fees section of the U-verse bill.

U-verse High Speed Internet only For customers subscribing to only U-verse High Speed Internet service, the monthly price when not combined with any other qualifying AT&T service (U-verse TV, U-verse Voice, or combined with DIRECTV/Wireless) will increase $5.00 effective March 1, 2014. By bundling your U-verse Internet service with other AT&T U-verse products this price increase will not impact you. To speak with a customer care representative, please call 800.288.2020.

If you are on a current U-verse TV, U-verse High Speed Internet or U-verse Voice pricing promotion, the promotional benefit will continue until the applicable promotion ends or expires.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Twice in a row . . .

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Mar 15, 2014 8:36:14 AM
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my thoughts wrote:
From http://www.att.com/esupport/article.jsp?sid=KB418359&cv=813


U-verse High Speed Internet only For customers subscribing to only U-verse High Speed Internet service, the monthly price when not combined with any other qualifying AT&T service (U-verse TV, U-verse Voice, or combined with DIRECTV/Wireless) will increase $5.00 effective March 1, 2014. By bundling your U-verse Internet service with other AT&T U-verse products this price increase will not impact you. To speak with a customer care representative, please call 800.288.2020.

If you are on a current U-verse TV, U-verse High Speed Internet or U-verse Voice pricing promotion, the promotional benefit will continue until the applicable promotion ends or expires.

Thank you for your post. I highlighted in BOLD the relevant areas.

 

However, it simply shows that it went up, but does not explain why it went up, and only three months after I was sold a plan at a fixed price for a year.

 

 


my thoughts wrote:
From http://www.att.com/esupport/article.jsp?sid=KB418359&cv=813


U-verse High Speed Internet only For customers subscribing to only U-verse High Speed Internet service, the monthly price when not combined with any other qualifying AT&T service (U-verse TV, U-verse Voice, or combined with DIRECTV/Wireless) will increase $5.00 effective March 1, 2014. By bundling your U-verse Internet service with other AT&T U-verse products this price increase will not impact you. To speak with a customer care representative, please call 800.288.2020.

If you are on a current U-verse TV, U-verse High Speed Internet or U-verse Voice pricing promotion, the promotional benefit will continue until the applicable promotion ends or expires.

Thank you for your post. I highlighted in BOLD the relevant areas.

 

However, it simply shows that it went up, but does not explain why it went up, and only three months after I was sold a plan at a fixed price for a year.

 

 

Re: Twice in a row . . .

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