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This set top box does not match the account settings

Contributor

This set top box does not match the account settings

I've had U-verse for about a month now and this morning I got this message on one of my wireless receivers.

 

I've got a message in to the technician that installed my service, but he takes a while to respond.

 

Is there anything that can be done to clear up this problem sooner?

 

Thanks.

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Message 1 of 3
Anonymous
Not applicable

Re: This set top box does not match the account settings

I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

See if they can provision it back to your account.

Message 2 of 3
Employee

Re: This set top box does not match the account settings


Hello apedersen731,

I can help you make any necessary corrections in our systems to activate this receiver again. I have sent you a private message to discuss your account and assist you further.

SadathCS
ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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