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This set top box does not match the account settings


This set top box does not match the account settings

I've had U-verse for about a month now and this morning I got this message on one of my wireless receivers.


I've got a message in to the technician that installed my service, but he takes a while to respond.


Is there anything that can be done to clear up this problem sooner?



Message 1 of 3
ACE - Master

Re: This set top box does not match the account settings

I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.


See if they can provision it back to your account.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 3

Re: This set top box does not match the account settings

Hello apedersen731,

I can help you make any necessary corrections in our systems to activate this receiver again. I have sent you a private message to discuss your account and assist you further.


If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 3
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