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Posted Feb 7, 2014
11:35:10 PM
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They sent me a smaller box?
The replacement equipment they sent me looked exactly the same as the old box but smaller. And it says I can't record anything because the DVR is unplugged or resetting. Did they send me the wrong thing?
The replacement equipment they sent me looked exactly the same as the old box but smaller. And it says I can't record anything because the DVR is unplugged or resetting. Did they send me the wrong thing?

They sent me a smaller box?

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Feb 8, 2014 5:03:40 AM
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ACE - Expert
Reetha - Maybe, maybe not.

Were you replacing the DVR?? Are you seeing this message on the DVR or another box??

What is the model number of the old one & the new one.

You can try a whole house reboot - pull the power on all your u-verse boxes.
Restore RG, wait for all green.
Restore DVR, wait for viewing.
Restore other STBs.
Reetha - Maybe, maybe not.

Were you replacing the DVR?? Are you seeing this message on the DVR or another box??

What is the model number of the old one & the new one.

You can try a whole house reboot - pull the power on all your u-verse boxes.
Restore RG, wait for all green.
Restore DVR, wait for viewing.
Restore other STBs.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: They sent me a smaller box?

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Feb 8, 2014 9:14:23 AM
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The broken box model number is VIP1225 and the one they sent me is VIP1200
The broken box model number is VIP1225 and the one they sent me is VIP1200

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Feb 8, 2014 9:31:05 AM
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ACE - Expert
Reetha - Yeah, the 1225 is a DVR & the 1200 is not. You need to call in & have them send you a DVR.
Reetha - Yeah, the 1225 is a DVR & the 1200 is not. You need to call in & have them send you a DVR.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: They sent me a smaller box?

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Feb 8, 2014 9:56:59 AM
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Oh how convenient....... Now I get to waste more time alking to a machine until they give me the option to talk to a human to let them know they messed up. Just how I wanted to spend my Saturday!!

Thanks for your help.
Oh how convenient....... Now I get to waste more time alking to a machine until they give me the option to talk to a human to let them know they messed up. Just how I wanted to spend my Saturday!!

Thanks for your help.

Re: They sent me a smaller box?

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Feb 8, 2014 11:27:43 AM
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ACE - Expert
You could try for a chat on-line.
You could try for a chat on-line.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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