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Why is getting trouble shooted with ATT such a disaster. My phone and internet are both out. I call one number and end up in the billing department. The guy in the billing department doesn't even know he is in teh billing department. He wastes 20 minutes of my time asking questions, then tells me to hold. After the hold he tells me sorry I am the billing department, I can't access any of your service information, I will have to transfer you. He transfers me to u-verse. Though both my phone and uverse are out they can only deal with uverse (this is the same company right?). Seems your modem is out. Really? so it is a coincidence that my phone and modem are out? He can't tell me. So they are sending a new modem. I have to wait 2 days to find out this guy is wrong. Can you transfer me to the phone department. Sorry they can't do that. this is the same company right? You will have to call the general help line.
WHAT A DISASTER!!!!! It is always like this with AT&T. How can our government give these guys a monopoly. It is criminal. And they wonder why I won't use their cell service and TV service. Are you kidding me.
I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team. One of the specialists will respond to your PM shortly. Please look for the flashing envelope at the top right of the page for your response from a team member.
"If you find this post helpful and it solved your issue please mark it as a solution. This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"
Similar problem with U-Verse cable/Internet. I told them it was an outside line issue because we had just experienced the same issue 5 days ago. Service went down again on Tuesday & i told them we needed an outside line tech. They chose to send an inside line tech. Guess what.....it was the OUTSIDE LINE. This is now Day 3 of no service.
Let's back up to almost 2 years ago.....We are cornered into using TWC or AT&T in our area so we went with AT&T because it seemed to be the lesser of the 2 evils....it took us 2 months and countless phone calls to have service installed. After multiple calls to the "Office of the President" we finally got service installed. Now we are having THIS issue. I am fed up with AT&T and their "service". I guess Time Warner will be getting our service going forward.
I'm sorry for the issues you're having with your service. BeeBeeSA gave an excellent advice, please send a message to our U-Verse specialists team, we'll be happy to help you with anything we can!
For account specific help, please send a private message to ATTCustomerCare
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