09-05-2012 8:28 AM
The install went well today. The tech was very professional, arrived on time and did the install of phone,Internet and Television inside of 4 hours.
What I did NOT check was the ability of my phone to receive calls.
The in coming call does show on my TV..But my phones do not ring.
I have been on my cell phone with Tier 2 support for an hour now and all the trouble
shooting in the world is not getting my phone to ring. I have dial tone on one phone
and no dial tone on the other.
NONE of the phones ring when calls come in. I can call out on one phone but
the second phone does not have a dial tone.
Tom at Tier 2 support is telling me it's going to cost $100 to roll a truck to fix
an issue that did NOT exist before the tech got here.
This is not acceptable.
I turned off voice mail, call forwarding and call waiting online.
I am still holding with Tom at Tier 2 support for some resolve.
Options Tom states that it must be the inside wiring or the phone itself.
I am stating that my phones all worked perfectly before UVerse voice was installed.
I am NOT paying for truck to roll.
This needs to be resolved immediately. I live in a gated community and must
have phone to buzz visitors in. I will not hear my visitors calling from the gate
to buzz them in. This is not acceptable.
Finally, after another 30 minutes on the phone with 3 different reps (Demitre, Tom, Adelle, Lynette)
ATT is going to roll a truck to my home to do what should have been done at install.
(By the way: having the customer repeat the "story" every time only escalates the irritation.)
Note to reps: MAKE COMPLETE NOTES ON CUSTOMER ACCOUNT SAVES CUSTOMER AGGRAVATION.
ATT you have another very UNHAPPY customer.
09-05-2012 9:54 AM
09-05-2012 11:14 AM - edited 09-05-2012 11:15 AM
I was thinking a house wiring issue, especially on the phone that doesn't ring and doesn't have dial tone... maybe the dialtone backfeed was not completed properly by the installer.
I'd plug each of your phones into the back of the RG in the "line 1" port and see if they ring (and have dial tone) in that configuration.
09-05-2012 11:40 AM
Not being able to receive an incoming call sounds like your phone service hasn't been provisioned. Because that happened to me when I got the the VOIP phone service. You can ask the CSR about that.
For that and the other phone issue you can send Alex a PM he is an AT&T Community Manager on the forum. He can get you to the right person/dept to get these issues resolved.
12-05-2013 11:14 AM
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