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Posted Nov 22, 2013
12:56:18 PM
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Thanks to ATTU-verse care (David T)

Many thanks to ATTU-verse care, especially David T.  We posted a problem with our receiver and he took immediate action, sent us new equipment and we are now back in business with no hastle. Way to go U-verse care!! We appreciate it!

Many thanks to ATTU-verse care, especially David T.  We posted a problem with our receiver and he took immediate action, sent us new equipment and we are now back in business with no hastle. Way to go U-verse care!! We appreciate it!

Thanks to ATTU-verse care (David T)

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Nov 22, 2013 12:58:14 PM
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Community Manager

Hello, Tess6676!

 

Thanks for sharing! We love hearing about customers' positive experiences with our reps!

 

I hope we continue to see you around the forums!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, Tess6676!

 

Thanks for sharing! We love hearing about customers' positive experiences with our reps!

 

I hope we continue to see you around the forums!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Thanks to ATTU-verse care (David T)

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Nov 22, 2013 1:40:24 PM
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Community Support

Thank you for your comments! I am just glad I could help. Smiley Happy

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Thank you for your comments! I am just glad I could help. Smiley Happy

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Thanks to ATTU-verse care (David T)

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Feb 6, 2014 10:54:25 AM
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Teacher

I do have another problem that I need help with. We reciently put a TV in another bedroom that is a fair distance from our 2W Gateway and the wireless signal will not reach to hook up the tv wireless. Is there a way I can get another gateway to place closer to this tv so it will be in range? The SSID on my current Gateway is 2WIRE595. Thanks

I do have another problem that I need help with. We reciently put a TV in another bedroom that is a fair distance from our 2W Gateway and the wireless signal will not reach to hook up the tv wireless. Is there a way I can get another gateway to place closer to this tv so it will be in range? The SSID on my current Gateway is 2WIRE595. Thanks

Re: Thanks to ATTU-verse care (David T)

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Feb 6, 2014 12:34:10 PM
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ACE - Expert

The wireless TV receievers don't get their signal directly from the 2WIRE RG, they get it from the Cisco WAP that was provided for them.  You can move it as far from the RG as you need, providing you can stretch an Ethernet cable to it from the RG.

The wireless TV receievers don't get their signal directly from the 2WIRE RG, they get it from the Cisco WAP that was provided for them.  You can move it as far from the RG as you need, providing you can stretch an Ethernet cable to it from the RG.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Thanks to ATTU-verse care (David T)

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Feb 8, 2014 2:50:40 PM
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Teacher

Its not for the wireless receivers, the problem is for all the other wireless devises, i.e. ipad, iphone, etc. I borrowed a Edge wireless router from my son to use until I can get a 2WIRE RG to extend the signal and it works fine, but I have to give it back to him soon. I did temporarly move one of my 2WIRE RG from one of the tv locations to use and it also works fine, but I have to put it back on my tv. So I think all I need is another 2WIRE RG and I'd be in good shape!

Its not for the wireless receivers, the problem is for all the other wireless devises, i.e. ipad, iphone, etc. I borrowed a Edge wireless router from my son to use until I can get a 2WIRE RG to extend the signal and it works fine, but I have to give it back to him soon. I did temporarly move one of my 2WIRE RG from one of the tv locations to use and it also works fine, but I have to put it back on my tv. So I think all I need is another 2WIRE RG and I'd be in good shape!

Re: Thanks to ATTU-verse care (David T)

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Feb 8, 2014 2:52:42 PM
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Teacher

BTW I'm only using this tv with ROKU, which is wireless. We don't use this tv for broadcast tv.

BTW I'm only using this tv with ROKU, which is wireless. We don't use this tv for broadcast tv.

Re: Thanks to ATTU-verse care (David T)

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Feb 8, 2014 4:48:08 PM
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ACE - Expert

Ah.  I'm not quite used to the idea of a TV as a network client.  Sorry.


Do you have a Bonded pair installation with an iNID (3812) and a 2WIRE 38HG, or some other 2WIRE RG?

 

If the former, you can probably get an additional 38HG, though it may take a truck roll.  If the latter, you'll have to get your range extended some other way, either an actual range extender, or a wireless router or access point that can be wired back to the RG with a physical Ethernet connection.

Ah.  I'm not quite used to the idea of a TV as a network client.  Sorry.


Do you have a Bonded pair installation with an iNID (3812) and a 2WIRE 38HG, or some other 2WIRE RG?

 

If the former, you can probably get an additional 38HG, though it may take a truck roll.  If the latter, you'll have to get your range extended some other way, either an actual range extender, or a wireless router or access point that can be wired back to the RG with a physical Ethernet connection.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Thanks to ATTU-verse care (David T)

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Feb 10, 2014 6:41:59 AM
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Teacher

All I need is another i38HG, I am all CAT5e, that way all I have to do is replace the Edge router with the new 2WIRE 38HG and I'm in business. As mentioned I temporary moved one of my other 38HG to this location and it works great, so one more of those units would solve my problem. Thanks

All I need is another i38HG, I am all CAT5e, that way all I have to do is replace the Edge router with the new 2WIRE 38HG and I'm in business. As mentioned I temporary moved one of my other 38HG to this location and it works great, so one more of those units would solve my problem. Thanks

Re: Thanks to ATTU-verse care (David T)

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Feb 10, 2014 7:12:11 AM
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Employee
My understanding is the i38hg are leased, $7 per month, may wish to buy another router such as sons Edge as known working. Some report ebay purchase but no guarantee will work.

To my knowledge i38hg are not shipped, therefore requiring a truck roll, scheduled 4 hour repair appointment window, call 1-800-288-2020.
My understanding is the i38hg are leased, $7 per month, may wish to buy another router such as sons Edge as known working. Some report ebay purchase but no guarantee will work.

To my knowledge i38hg are not shipped, therefore requiring a truck roll, scheduled 4 hour repair appointment window, call 1-800-288-2020.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Thanks to ATTU-verse care (David T)

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Feb 10, 2014 7:23:50 AM
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Teacher

OK, thanks for the info, I may just do that.

OK, thanks for the info, I may just do that.

Re: Thanks to ATTU-verse care (David T)

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