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Posted Apr 12, 2014
8:37:25 PM
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Terrible Customer Service!

We had Uverse installed about 3 months ago. What a nightmare from the very beginning. I was promised a whole lot then after multiple....and I mean multiple calls some last well over 60 minutes it was finally straightened out and I ended up still paying more then what I was supposed to. I have yet to see me rebate that was promised!!! My Internet has been slow now where near the 18 it is supposed to be. I called spoke and was asked a bunch of questions...sat on hold that call last about 60 minutes. I set an appt. for sat the 12th between 4-8. As usual nothing goes right with Uverse. I received a call Saturday morning saying that I missed my Friday appointment. I said not it was for Saturday. The lady who called apologized and said since it was a Uverse error she would put me on the schedule for today (Saturday the 12th) 4-8 and would put me on priority so that I would be the 1st stop right about 4. Well not to my surprise by 7:40 still no Uverse. I called and spoke to an EXTREMELY RUDE RUDE person who that told me I obviously misunderstood. I insisted on speaking with am manager and he then told me that the manager was not available and would just tell me the same thing. I insisted and then was left on hold for 17 minutes. Answered all the same questions I had already done twice and then was placed on hold. Then the manager comes back finally and tells me that the appointment was never re-scheduled I never got a call and it was always for Sunday. I am sick and tired of a constant run around from Uverse and sick and tired of wasting my time. My family and I lost an entire Saturday night for NOTHING! Then to be treated so rudely for something I pay for its just disgusting. I can't believe you continue to treat customers this way and we really have no recourse. It is sad and I continually get the feel you just don't care.

We had Uverse installed about 3 months ago. What a nightmare from the very beginning. I was promised a whole lot then after multiple....and I mean multiple calls some last well over 60 minutes it was finally straightened out and I ended up still paying more then what I was supposed to. I have yet to see me rebate that was promised!!! My Internet has been slow now where near the 18 it is supposed to be. I called spoke and was asked a bunch of questions...sat on hold that call last about 60 minutes. I set an appt. for sat the 12th between 4-8. As usual nothing goes right with Uverse. I received a call Saturday morning saying that I missed my Friday appointment. I said not it was for Saturday. The lady who called apologized and said since it was a Uverse error she would put me on the schedule for today (Saturday the 12th) 4-8 and would put me on priority so that I would be the 1st stop right about 4. Well not to my surprise by 7:40 still no Uverse. I called and spoke to an EXTREMELY RUDE RUDE person who that told me I obviously misunderstood. I insisted on speaking with am manager and he then told me that the manager was not available and would just tell me the same thing. I insisted and then was left on hold for 17 minutes. Answered all the same questions I had already done twice and then was placed on hold. Then the manager comes back finally and tells me that the appointment was never re-scheduled I never got a call and it was always for Sunday. I am sick and tired of a constant run around from Uverse and sick and tired of wasting my time. My family and I lost an entire Saturday night for NOTHING! Then to be treated so rudely for something I pay for its just disgusting. I can't believe you continue to treat customers this way and we really have no recourse. It is sad and I continually get the feel you just don't care.

Terrible Customer Service!

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Apr 13, 2014 9:23:24 AM
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Community Support

 

 

Hello BLisa,

 

I apologize about your recent experience to resolve the issues with your U-verse service. I can help you from this point going forward and sent you a Private Message to gather some account information and begin coordinating a solution for the slow speeds you reported.


SadathCS
ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. Have additional questions, post below or search our forums using the search bar above. Our community members post a lot of great answers!

For more assistance, send a brief message to ATTU-verseCare . Be sure to include your account number, name, and contact number.

 

 

Hello BLisa,

 

I apologize about your recent experience to resolve the issues with your U-verse service. I can help you from this point going forward and sent you a Private Message to gather some account information and begin coordinating a solution for the slow speeds you reported.


SadathCS
ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. Have additional questions, post below or search our forums using the search bar above. Our community members post a lot of great answers!

For more assistance, send a brief message to ATTU-verseCare . Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Terrible Customer Service!

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Apr 25, 2014 6:13:35 PM
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The problem, my friend, is that u-verse sucks and we are all being ripped off. I tried to send u-verse an email to report bad service and of course, there is no email for us to report problems. I tried to chat but of course, their reps are ALWAYS BUSY with other customers. I tried to call and just a got a dumb robot. So I hope SOMEONE at uverse is reading this and contacts me because I am trying to cancel my service. I do not care how much of a penalty you charge. It is worth it to go back to my previous carier, where I never had any of these problems. EVER.
The problem, my friend, is that u-verse sucks and we are all being ripped off. I tried to send u-verse an email to report bad service and of course, there is no email for us to report problems. I tried to chat but of course, their reps are ALWAYS BUSY with other customers. I tried to call and just a got a dumb robot. So I hope SOMEONE at uverse is reading this and contacts me because I am trying to cancel my service. I do not care how much of a penalty you charge. It is worth it to go back to my previous carier, where I never had any of these problems. EVER.

Re: Terrible Customer Service!

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Apr 25, 2014 8:19:09 PM
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Edited by JefferMC on Apr 25, 2014 at 8:19:51 PM

joannabenson wrote:
The problem, my friend, is that u-verse sucks and we are all being ripped off. I tried to send u-verse an email to report bad service and of course, there is no email for us to report problems. I tried to chat but of course, their reps are ALWAYS BUSY with other customers. I tried to call and just a got a dumb robot. So I hope SOMEONE at uverse is reading this and contacts me because I am trying to cancel my service. I do not care how much of a penalty you charge. It is worth it to go back to my previous carier, where I never had any of these problems. EVER.

I disagree.  Some people have problems with U-verse.  Millions of happy customers do not find that U-verse sucks.  I'm sorry your experience has bad, but ti is not the norm.

 

If you want to work with an AT&T rep about issues, then I'd suggest that you click this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope envelope in the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

 

I'm writing this on Friday night, so don't expect a reply to a PM until Monday at the earliest.

 


joannabenson wrote:
The problem, my friend, is that u-verse sucks and we are all being ripped off. I tried to send u-verse an email to report bad service and of course, there is no email for us to report problems. I tried to chat but of course, their reps are ALWAYS BUSY with other customers. I tried to call and just a got a dumb robot. So I hope SOMEONE at uverse is reading this and contacts me because I am trying to cancel my service. I do not care how much of a penalty you charge. It is worth it to go back to my previous carier, where I never had any of these problems. EVER.

I disagree.  Some people have problems with U-verse.  Millions of happy customers do not find that U-verse sucks.  I'm sorry your experience has bad, but ti is not the norm.

 

If you want to work with an AT&T rep about issues, then I'd suggest that you click this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope envelope in the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

 

I'm writing this on Friday night, so don't expect a reply to a PM until Monday at the earliest.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Terrible Customer Service!

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