12-09-2013 9:33 AM
I was told by several reprensatives that only Basic/768k was available. The Technician came out and said "he's most definitely sure we can up to 24 mbps". We have an older home and he had to install new lines and another phone jack. How would a rep know if he/she is just sitting behind a desk?
12-09-2013 9:38 AM
The engineering department is supposed to update a database of service addresses and what services they qualify for. The telephone reps access this database to determine what you can get. Sometimes (too often) this database is not updated correctly for a variety of reasons.
The technician knows how your home is fed and can use testing tools to determine speeds, etc.
12-09-2013 9:45 AM
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