TV stops when phone rings on Uverse.??

TV stops when phone rings on Uverse.??

Almost everytime the phone rings, the TV either pauses or loses connectivity.  How to cure??

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Message 1 of 6

Re: TV stops when phone rings on Uverse.??

When the TV loses connectivity, do you also experience a loss of internet? Are there any changes to the lights on your residential gateway?
Message 2 of 6
Employee

Re: TV stops when phone rings on Uverse.??

Did you previously have POTS and switched to Uverse VOIP?
If yes,suspect the IW phone wiring is stillconnected to OUTSIDE NID pots, creating backfeed, interference.

If had previously cable phone service suspect old cable modem is still active with phone jack extension , unplug cable and old modem.

Third it is possible have a flaky RG require replacement.

All three issues can be handled by calling or chat for tech visit, issue 2 could do it yourself.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 6

Re: TV stops when phone rings on Uverse.??

I previously had ATT landline and bundled Uverse when available.

Thanks,

Don

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rings on Uverse.??


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my thoughts (Employee)


Date:

02-25-2014 12:11:24 AM

Did you previously have POTS and switched to Uverse VOIP?
If yes,suspect the IW phone wiring is stillconnected to OUTSIDE
NID pots, creating backfeed, interference.

If had previously cable phone service suspect old cable modem is
still active with phone jack extension , unplug cable and old
modem.

Third it is possible have a flaky RG require replacement.

All three issues can be handled by calling or chat for tech
visit, issue 2 could do it yourself.
Message 4 of 6

Re: TV stops when phone rings on Uverse.??

I can't answer that. I am rarely on both at the same time and the
RG is upstairs, so I just reset the receiver and it reconnects.
I had a similar problem in the beginning and the tech asked if
appliances were doing something different but that was not the
case either.

Thanks,

Don



When the TV loses connectivity, do you also experience a loss of
internet? Are there any changes to the lights on your residential
gateway?
Message 5 of 6

Re: TV stops when phone rings on Uverse.??

It happened again yesterday and there was no connectivity on two wireless TV boxes but had internet.
Don
Message 6 of 6
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