09-25-2013 5:49 AM
I've had uverse internet for a couple years now (and have never had any issues), but just had uverse TV installed yesterday morning. I didn't have time during the install to verify that everything was working correctly, but when I got home from work found that if I changed the channel, everything seems to work fine for ~10 seconds or so and then the picture freezes and then a blue screen saying the signal was lost. It seems very similar to this issue:
Then figuring that my RG might just not be setup to handle whatever it needs to in order to support multicast, I thought maybe I could just upgrade the firmware. But in looking into firmware upgrades, the information I seemed to find would lead me to believe that my RG just doesn't even support uverse TV. My RG is a 2wire 3600HGV.
I have a tech scheduled to come out on Sunday morning to fix the issue, but I'm wondering if it's really as simple as just the original tech not realizing that I need a new RG?
09-25-2013 5:55 AM
09-25-2013 6:12 AM
Okay, thanks. That's sort of frustrating given that I stayed home from work and now am having to change my plans a bit on a Sunday to accommodate. Hopefully, it's an easy fix though.
© 2016 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!