TV service installed yesterday, but loses signal every 5-20 seconds
I've had uverse internet for a couple years now (and have never had any issues), but just had uverse TV installed yesterday morning. I didn't have time during the install to verify that everything was working correctly, but when I got home from work found that if I changed the channel, everything seems to work fine for ~10 seconds or so and then the picture freezes and then a blue screen saying the signal was lost. It seems very similar to this issue:
Then figuring that my RG might just not be setup to handle whatever it needs to in order to support multicast, I thought maybe I could just upgrade the firmware. But in looking into firmware upgrades, the information I seemed to find would lead me to believe that my RG just doesn't even support uverse TV. My RG is a 2wire 3600HGV.
I have a tech scheduled to come out on Sunday morning to fix the issue, but I'm wondering if it's really as simple as just the original tech not realizing that I need a new RG?
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