09-13-2013 9:49 PM
That's it! Your unit is fried if it has a red x. I just got the thing this week. Now no TV or phone.
OK AT&T let's get with the program. You have a very disgruntled customer!
09-14-2013 8:26 AM
My name is Morgan, I'm one of the Community Managers. I apologize your services are not working properly, but I'll be glad to help you get this resolved. I'm going to send you a private message that will land in your inbox and we will move forward from there. Thank you!
09-22-2013 10:50 PM
09-23-2013 5:50 AM
09-30-2013 6:34 PM
When you see the red X are you looking at the television taht is connected to your DVR/STB? If so call CS at the number listed below and ask the CSR to run a test on your service. Have you tried disconnecting the ac cable on your RG for 30 seconds and reconnecting it? If not do that before you call CS, also do the same thing with your STBs after the RG finishes rebooting.
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