11-17-2013 8:30 PM
New to Uverse and twice in the first 3 weeks there was No Signal when I tried to watch TV. THe first time the on demand still worked but live TV did not. Second time nothing worked. Rebooted the box numerous times, unplugged cables and plugged back in. Nothing and gave up. The next day everything is fine both times. However, the guide button will not bring up the guide after the latest outage. Any ideas what to do ? Do i get a credit on my bill for having no TV roughly 10% of the time so far ?
11-18-2013 4:33 AM
11-20-2013 12:37 PM
Just checking up on your post. I noticed Aviewer offered some helpful insight on the issue. Are you still experiencing issues with the TV service after performing the whole house reboot Aviewer suggested? If so, please let me know and I'll be glad to research this issue further and make sure you reach a resolution. Thank you!
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