TV connected to DVR has Red X with 2 dots below it

Contributor

TV connected to DVR has Red X with 2 dots below it

Have tried regular reboot, disaster recovery reboot, RG reboot.  Always same result.  2 other TVs w/regular settop boxes work fine as well as 1 other with WiFi connection.  Uverse internet and phone line work AOK.

 

This is the 3rd DVR to fail in two years.  Some questions:

 

1.  Is it just my bad luck or do Uverse DVRs seem to have a high failure rate?

2.  Is there an easy way for me to get a new DVR from AT&T or do I have to have the AT&T tech come out and move all my stuff around and replace all my wiring again to get a new one?

3.  Is there a better option than AT&T DVR?  I like the uverse service but the DVR seems to be junk.

 

Thanks in advance for any advice/help, Steve

Message 1 of 6 (710 Views)
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Employee

Re: TV connected to DVR has Red X with 2 dots below it

Hello dfwbeckett,

 

I'm sorry to hear about the frequent issues you've had with your DVR but, I'll be glad to assist you in getting this resolved. I ran a couple line tests for you and everything looks great but, based upon my technical readings, I have another gateway model that could help improve the quality of your service. I'm going to send you a Private Message that will land in your inbox and we will move forward from there. Thank you! Smiley Happy

 

- MorganCS

- ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 6 (688 Views)
Contributor

Re: TV connected to DVR has Red X with 2 dots below it

I too am getting the X with two red dots. I've tried unplugging, doing a reset, and doing three disaster resets. I am still getting this error message. We have also had to replace dvr after dvr. Suggestions?

Thank you!

Message 3 of 6 (516 Views)
Employee

Re: TV connected to DVR has Red X with 2 dots below it

Two dots, hardware failure, call or chat for replacement...shipped direct or schedule tech visit.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 6 (514 Views)
Contributor

Re: TV connected to DVR has Red X with 2 dots below it

[ Edited ]

Replacement of 2Wire/Pace 3800 with a 2Wire/Pace 3801 gateway seemed to do the trick. So far so good and fingures crossed.

 

Thanks again, Steve

Message 5 of 6 (506 Views)
Employee

Re: TV connected to DVR has Red X with 2 dots below it

Hello @grants04 

 

My name is Morgan, I'm one of the U-verse Community Specialists. I'm sorry that your DVR is not working properly but, I'll be glad to help you get this resolved. I'm going to send you a Private Message that will land in your inbox and we will move forward from there. Thank you! Smiley Happy

- MorganCS
- ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 6 (461 Views)
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