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Posted Nov 23, 2013
8:15:09 AM
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TV connected to DVR has Red X with 2 dots below it

Have tried regular reboot, disaster recovery reboot, RG reboot.  Always same result.  2 other TVs w/regular settop boxes work fine as well as 1 other with WiFi connection.  Uverse internet and phone line work AOK.

 

This is the 3rd DVR to fail in two years.  Some questions:

 

1.  Is it just my bad luck or do Uverse DVRs seem to have a high failure rate?

2.  Is there an easy way for me to get a new DVR from AT&T or do I have to have the AT&T tech come out and move all my stuff around and replace all my wiring again to get a new one?

3.  Is there a better option than AT&T DVR?  I like the uverse service but the DVR seems to be junk.

 

Thanks in advance for any advice/help, Steve

Have tried regular reboot, disaster recovery reboot, RG reboot.  Always same result.  2 other TVs w/regular settop boxes work fine as well as 1 other with WiFi connection.  Uverse internet and phone line work AOK.

 

This is the 3rd DVR to fail in two years.  Some questions:

 

1.  Is it just my bad luck or do Uverse DVRs seem to have a high failure rate?

2.  Is there an easy way for me to get a new DVR from AT&T or do I have to have the AT&T tech come out and move all my stuff around and replace all my wiring again to get a new one?

3.  Is there a better option than AT&T DVR?  I like the uverse service but the DVR seems to be junk.

 

Thanks in advance for any advice/help, Steve

TV connected to DVR has Red X with 2 dots below it

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Nov 23, 2013 12:39:04 PM
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Hello dfwbeckett,

 

I'm sorry to hear about the frequent issues you've had with your DVR but, I'll be glad to assist you in getting this resolved. I ran a couple line tests for you and everything looks great but, based upon my technical readings, I have another gateway model that could help improve the quality of your service. I'm going to send you a Private Message that will land in your inbox and we will move forward from there. Thank you! Smiley Happy

 

- MorganCS

- ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hello dfwbeckett,

 

I'm sorry to hear about the frequent issues you've had with your DVR but, I'll be glad to assist you in getting this resolved. I ran a couple line tests for you and everything looks great but, based upon my technical readings, I have another gateway model that could help improve the quality of your service. I'm going to send you a Private Message that will land in your inbox and we will move forward from there. Thank you! Smiley Happy

 

- MorganCS

- ATTU-verseCare

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: TV connected to DVR has Red X with 2 dots below it

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Dec 23, 2013 7:29:01 AM
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I too am getting the X with two red dots. I've tried unplugging, doing a reset, and doing three disaster resets. I am still getting this error message. We have also had to replace dvr after dvr. Suggestions?

Thank you!

I too am getting the X with two red dots. I've tried unplugging, doing a reset, and doing three disaster resets. I am still getting this error message. We have also had to replace dvr after dvr. Suggestions?

Thank you!

Re: TV connected to DVR has Red X with 2 dots below it

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Dec 23, 2013 7:32:46 AM
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Two dots, hardware failure, call or chat for replacement...shipped direct or schedule tech visit.
Two dots, hardware failure, call or chat for replacement...shipped direct or schedule tech visit.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: TV connected to DVR has Red X with 2 dots below it

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Dec 23, 2013 8:00:33 AM
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Edited by dfwbeckett on Dec 23, 2013 at 8:01:53 AM

Replacement of 2Wire/Pace 3800 with a 2Wire/Pace 3801 gateway seemed to do the trick. So far so good and fingures crossed.

 

Thanks again, Steve

Replacement of 2Wire/Pace 3800 with a 2Wire/Pace 3801 gateway seemed to do the trick. So far so good and fingures crossed.

 

Thanks again, Steve

Re: TV connected to DVR has Red X with 2 dots below it

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Dec 27, 2013 1:34:45 PM
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Hello @grants04 

 

My name is Morgan, I'm one of the U-verse Community Specialists. I'm sorry that your DVR is not working properly but, I'll be glad to help you get this resolved. I'm going to send you a Private Message that will land in your inbox and we will move forward from there. Thank you! Smiley Happy

- MorganCS
- ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hello @grants04 

 

My name is Morgan, I'm one of the U-verse Community Specialists. I'm sorry that your DVR is not working properly but, I'll be glad to help you get this resolved. I'm going to send you a Private Message that will land in your inbox and we will move forward from there. Thank you! Smiley Happy

- MorganCS
- ATTU-verseCare

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: TV connected to DVR has Red X with 2 dots below it

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