11-23-2013 8:15 AM
Have tried regular reboot, disaster recovery reboot, RG reboot. Always same result. 2 other TVs w/regular settop boxes work fine as well as 1 other with WiFi connection. Uverse internet and phone line work AOK.
This is the 3rd DVR to fail in two years. Some questions:
1. Is it just my bad luck or do Uverse DVRs seem to have a high failure rate?
2. Is there an easy way for me to get a new DVR from AT&T or do I have to have the AT&T tech come out and move all my stuff around and replace all my wiring again to get a new one?
3. Is there a better option than AT&T DVR? I like the uverse service but the DVR seems to be junk.
Thanks in advance for any advice/help, Steve
11-23-2013 12:39 PM
I'm sorry to hear about the frequent issues you've had with your DVR but, I'll be glad to assist you in getting this resolved. I ran a couple line tests for you and everything looks great but, based upon my technical readings, I have another gateway model that could help improve the quality of your service. I'm going to send you a Private Message that will land in your inbox and we will move forward from there. Thank you!
12-23-2013 7:29 AM
I too am getting the X with two red dots. I've tried unplugging, doing a reset, and doing three disaster resets. I am still getting this error message. We have also had to replace dvr after dvr. Suggestions?
12-23-2013 7:32 AM
12-23-2013 8:00 AM - edited 12-23-2013 8:01 AM
12-27-2013 1:34 PM
My name is Morgan, I'm one of the U-verse Community Specialists. I'm sorry that your DVR is not working properly but, I'll be glad to help you get this resolved. I'm going to send you a Private Message that will land in your inbox and we will move forward from there. Thank you!
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