Just recently changed my internet from At&t's DSL service to U-Verse and was annoyed to see my data path get switched from fastpath to Interleaved.
My modulation is ADSL2+ and searching through other posts here point to the possibility of getting it changed with it. Spoke with multiple tier 1/tier 2 representatives but they either don't know what I'm talking about, try to transfer me to at&t connectech, or ask to send a technician to my house to change modem settings..
I know the VDSL service is interleaved only. You say you have ADSL 2+. I would assume that the interleaved setting is hard coded in the AT&T Router you received. Can it be changed? Who knows. If I had to guess, it ain't gonna happen.
With that said, I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team. One of the specialists will respond to your PM shortly. Please look for the flashing envelope at the top right of the page for your response from a team member.
If anyone can get it changed these folks can. If they can't they will tell you why.
"If you find this post helpful and it solved your issue please mark it as a solution. This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
We have received your message. I apologize to inform you that we do not change the line profile. If there is anything I can help you with, let me know, and I will be glad to assist.
Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
You must type a description before you click preview or reply.
We noticed you may have typed personal information in the post. Please edit or confirm OK below, then re-submit.
Share this topic
Welcome to the AT&T TV Hub!We have some helpful articles located under TV Hot Topics.On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.