Ask a question
Search in U-verse Forums

U-verse Forums

Reply
Posted Mar 16, 2014
7:55:45 PM
View profile
Super slow connection and download speeds with no help..

Okay where to start ive had nothing but problems from my uverse internet. First off im paying for 12m/b service its the fastest i have available in my area or i would upgrade i have had numerous techs out to fix the problem but none have ever done anything. the last tech i had said there was something wrong at our local main office that was effecting all of the 12m/b connections in my area and that downgrading to 6m/b would give me a steady connection. that is not a solution to me i do not want slower speeds i want what im paying for. for the last 3 months i have been calling att trying to get some help i have been scheduled for a new tech to come out 3 times and no one ever showed up or called, no emails nothing at all. I am very unsatisfied by the service recently this is the only other option on the website i can find if anyone has any tips or advice maybe some help i would be greatly appreciated any info needed i would be happy to try and supply ive posted a speed test i did just as i wrote this. these are my usual speeds so please someone help me solve this problem.

 

Okay where to start ive had nothing but problems from my uverse internet. First off im paying for 12m/b service its the fastest i have available in my area or i would upgrade i have had numerous techs out to fix the problem but none have ever done anything. the last tech i had said there was something wrong at our local main office that was effecting all of the 12m/b connections in my area and that downgrading to 6m/b would give me a steady connection. that is not a solution to me i do not want slower speeds i want what im paying for. for the last 3 months i have been calling att trying to get some help i have been scheduled for a new tech to come out 3 times and no one ever showed up or called, no emails nothing at all. I am very unsatisfied by the service recently this is the only other option on the website i can find if anyone has any tips or advice maybe some help i would be greatly appreciated any info needed i would be happy to try and supply ive posted a speed test i did just as i wrote this. these are my usual speeds so please someone help me solve this problem.

 

Super slow connection and download speeds with no help..

936 views
3 replies
(0) Me too
(0) Me too
Reply
View all replies
(3)
0
(0)
  • Rate this reply
View profile
Mar 16, 2014 10:08:01 PM
0
(0)
ACE - Expert

Contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luckSmiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luckSmiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Super slow connection and download speeds with no help..

2 of 4 (903 Views)
0
(0)
  • Rate this reply
View profile
Mar 16, 2014 11:10:16 PM
0
(0)
Contributor
Thanks Chris for the quick response i will email them and hopefully get this resolved ill post back here after i contact them and thanks to whoever moved my post i wasnt sure where to post this at lol
Thanks Chris for the quick response i will email them and hopefully get this resolved ill post back here after i contact them and thanks to whoever moved my post i wasnt sure where to post this at lol

Re: Super slow connection and download speeds with no help..

3 of 4 (894 Views)
0
(0)
  • Rate this reply
View profile
Mar 17, 2014 5:50:06 AM
0
(0)
Community Support

 


Hello vikvee011968,

 

We're sorry about the trouble you are having with your Internet service. We have received your Private Message and will be helping you resolve the issues with your U-verse service. Please check your inbox in the community for further updates.


SadathCS
ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

 


Hello vikvee011968,

 

We're sorry about the trouble you are having with your Internet service. We have received your Private Message and will be helping you resolve the issues with your U-verse service. Please check your inbox in the community for further updates.


SadathCS
ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Super slow connection and download speeds with no help..

4 of 4 (869 Views)
Share this post
Share this post