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Super slow connection and download speeds with no help..


Super slow connection and download speeds with no help..

Okay where to start ive had nothing but problems from my uverse internet. First off im paying for 12m/b service its the fastest i have available in my area or i would upgrade i have had numerous techs out to fix the problem but none have ever done anything. the last tech i had said there was something wrong at our local main office that was effecting all of the 12m/b connections in my area and that downgrading to 6m/b would give me a steady connection. that is not a solution to me i do not want slower speeds i want what im paying for. for the last 3 months i have been calling att trying to get some help i have been scheduled for a new tech to come out 3 times and no one ever showed up or called, no emails nothing at all. I am very unsatisfied by the service recently this is the only other option on the website i can find if anyone has any tips or advice maybe some help i would be greatly appreciated any info needed i would be happy to try and supply ive posted a speed test i did just as i wrote this. these are my usual speeds so please someone help me solve this problem.



Message 1 of 4

Re: Super slow connection and download speeds with no help..

Contact ATT Uverse Care here:

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luckSmiley Wink



Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Message 2 of 4

Re: Super slow connection and download speeds with no help..

Thanks Chris for the quick response i will email them and hopefully get this resolved ill post back here after i contact them and thanks to whoever moved my post i wasnt sure where to post this at lol
Message 3 of 4
Community Support

Re: Super slow connection and download speeds with no help..


Hello vikvee011968,


We're sorry about the trouble you are having with your Internet service. We have received your Private Message and will be helping you resolve the issues with your U-verse service. Please check your inbox in the community for further updates.



Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply sign in, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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