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    Posted Sep 27, 2013
    9:40:38 PM
    Sudden Speed Loss and then back to normal
    Edited by Reddog617 on Sep 27, 2013 at 10:18:25 PM

    Started about a week ago, girlfriend complained internet was slow. I came home later and all seem fined.

     

    Well it happened to me while I was at computer tonight, speed just drops out, takes forever to load a page, did a speedtest(sorry no screenies) and it was 2.1MB down and 784 k up.

     

    Checked gateway logs and found a lot of these during the sluggish period:

    ERR2013-09-27T22:02:54-04:00krtlock:[376/352]-05:0x40010b47
    ERR2013-09-27T22:02:54-04:00krtlock:[376/352]-06:0x40bf14d4
    ERR2013-09-27T22:02:54-04:00krtlock:[376/352]-07:0x410cd6cc
    ERR2013-09-27T22:02:54-04:00krtlock:[376/352]-08:0x410a0b59
    ERR2013-09-27T22:02:54-04:00krtlock:[376/352]-09:0x40bc7822
    ERR2013-09-27T22:02:54-04:00krtlock:[376/352]-010:0x4108f313
    ERR2013-09-27T22:02:54-04:00krtlock:[376/352]-011:0x40d3eae2
    ERR2013-09-27T22:02:54-04:00krtlock:[376/352]-012:0x40cf72c4
    ERR2013-09-27T22:02:54-04:00krtlock:[376/352]-013:0x40cec743
    ERR2013-09-27T22:02:54-04:00krtlock:[376/352]-014:0x4140fd63
    ERR2013-09-27T22:02:54-04:00krtlock:[376/352]-015:0x4131d890
    ERR2013-09-27T22:02:54-04:00krtlock:[376/352]-016:0x40ea9422
    ERR2013-09-27T22:02:54-04:00krtlock:[376/352]-017:0x413bad62
    ERR2013-09-27T22:02:54-04:00krtlock:[376/352]-018:0x40cd8091
    ERR2013-09-27T22:02:54-04:00krtlock:[376/352]-019:0x412f1810

    Screens from UV:

     

    Stats-2013-09-28-00-45-15.png

     

    ErrorTable-2013-09-28-00-09-06.pngBitloading-2013-09-28-00-09-51.png 

    It last for a few minutes and normal. Download speed in the past is closer to 23mb down.

    Untitled.png

     

    I have 24up/3dwn service

     

    Any suggestions

     

    Thanks

     

     

     

    Sudden Speed Loss and then back to normal

    [ Edited ]
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    Sep 28, 2013 5:29:33 AM
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    ACE - Master

    Is this computer you tested on wired or wireless?  If wireless try connecting hardwired to the RG and test.  You might also want to load inSSIDer if on a wireless conneciton and run that to select the best wireless channel for your residence.

     

    http://www.metageek.net/products/inssider/

    "If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

    *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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    Sep 28, 2013 7:47:44 AM
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    ACE - Master

    A krtlock is a "kernel thread lock," which means there is contention for resources in the router's OS.  You may try a simple reboot and see if that helps.  Others have found that a reset to factory settings helped.

     

    *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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    Sep 28, 2013 10:14:47 AM
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    Tutor

    When it goes slow it is wired and wireless

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    Sep 28, 2013 10:16:14 AM
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    Just did a factory default reset.

     

    Will see how that does.

     

    Thank You for the suggestions.

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    Oct 4, 2013 12:43:59 PM
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    Community Support

    Hello, Reddog617

     

    Just checking up on your post. Beebeesa and JefferMC posted some helpful suggestions to help resolve the speed loss issue. Have you noticed any interruptions or slow-downs recently with your service? If you have, please feel free to let us know and we'll be glad to assist you. Thank you! Smiley Happy

    If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
    I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
    *I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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