Stuck on the on-demand screen

Tutor

Stuck on the on-demand screen

Im frustrated. One of my screens continue go to the On Demand screen. Ive tried hitting the top left AT&T button on the remote and then press the exit to tv button it goes to regular programming but it reboots back to on-demand about a minute later. Frustrated. Havent had UVERSE long. Help
Message 1 of 7 (1,259 Views)
ACE - Expert

Re: Stuck on the on-demand screen

hampton86 - Try a reboot of the box - pull the power for a half a minute.
Cover the front of the box so that it cannot see any light. If it still does it call for a new box.
If it does not do it something in the room is generating IR interpreted as a channel 1 or the on-demand button.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 7 (1,252 Views)
Community Support

Re: Stuck on the on-demand screen

Hi hampton86,

 

I am so sorry about the inconveniences you are having with your new U-verse service, and I am hoping the advice that aviewer provided got everything working normally. If not, the next best step might be to replace the receiver, and I will be glad to help with that. Let us know how it is going.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 7 (1,191 Views)
Tutor

Re: Stuck on the on-demand screen

Thanks for the tip. I tried unplugging it but that didn't work. For some crazy reason, after waking up the next morning the problem had vanished.

 

An AT&T repairman came anyway and said it was probably an upgrade of the wireless boxes that caused them to go crazy.

 

Thanks again.

Message 4 of 7 (1,188 Views)
Tutor

Re: Stuck on the on-demand screen

Thanks it seems the problem is solved.
Message 5 of 7 (1,187 Views)
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Tutor

Re: Stuck on the on-demand screen

Thanks for the tip. I tried unplugging it but that didn't work. For some crazy reason, after waking up the next morning the problem had vanished.

An AT&T repairman came anyway and said it was probably an upgrade of the wireless boxes that caused them to go crazy.

Thanks again.
Message 6 of 7 (1,186 Views)
Community Support

Re: Stuck on the on-demand screen

Thank you for updating us Smiley Happy. I am glad everything worked out.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 7 (1,185 Views)
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