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Still losing signal

Still losing signal

Have been continually losing signal for the past few years. Have posted here before but when the service guys come to the house they are uninterested in the advice given on the forum. Have learned to live with the service disruptions but as of late they have been increasing and becoming extremely frustrating. Is this service (screenshots) typical of what acceptable service is? Would have sold a vehicle that works this part time like this service:Stats-2013-12-15-18-22-55.pngStats-2013-12-15-18-22-55.pngBitloading-2013-12-15-18-23-44.png

Message 1 of 5

Re: Still losing signal

If the distance estimate is correct, you should be on a pair bonded install, not a 3801.  So. I'd contact ATT Uverse Care here:

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service problems. Response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck Smiley Wink



Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Message 2 of 5

Re: Still losing signal

Huge dip, do not believe your 3800 feet. The line problem is stealing signal and adding loop length.
Suspect outside issue, but tech will need to monitor line at both Serving terminal and nid.
If serving terminal is showing issue needs to create ticket for outside tech (lineman).
If serving terminal shows good syn,no errors, then at NiD...if issue at NID drop needs replacing, tech is responsible.
If NID is good then issue is inside wiring,billable if do not have wire maintenance plan.

Each location should be measured for min 10 minutes. Additional pretests tech can run should show same issue(s).
Ask to see tests while tech is there....if no problems found, tests willbe green, problems will be in red.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 5

Re: Still losing signal

As a follow-up to my issues: AT&T recently ran all new lines in my neighborhood due to the "squirrel" problem. Whatever the cause this seems to have corrected my issues. Haven't had a freeze or a blue screen in a couple of weeks now. They said they did as they had customers complain. My UV Realtime is no longer connecting to my router so I can't post any "after" screen shots. When I get this figured out I'll post the new results.


Thanks for the comments and the help!!!



Message 4 of 5

Re: Still losing signal

Got it up and running. See below. The numbers and graphics show some considerable differences.




Message 5 of 5
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