12-15-2013 4:26 PM
Have been continually losing signal for the past few years. Have posted here before but when the service guys come to the house they are uninterested in the advice given on the forum. Have learned to live with the service disruptions but as of late they have been increasing and becoming extremely frustrating. Is this service (screenshots) typical of what acceptable service is? Would have sold a vehicle that works this part time like this service:
12-15-2013 8:31 PM
If the distance estimate is correct, you should be on a pair bonded install, not a 3801. So. I'd contact ATT Uverse Care here:
Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service problems. Response may take up to 2 business days.
This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.
Include your account#, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply. Good luck
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
12-15-2013 9:54 PM
02-19-2014 5:42 PM
As a follow-up to my issues: AT&T recently ran all new lines in my neighborhood due to the "squirrel" problem. Whatever the cause this seems to have corrected my issues. Haven't had a freeze or a blue screen in a couple of weeks now. They said they did as they had customers complain. My UV Realtime is no longer connecting to my router so I can't post any "after" screen shots. When I get this figured out I'll post the new results.
Thanks for the comments and the help!!!