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Posted Dec 4, 2013
1:15:59 PM
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Standard Home Phone Service
Edited by L2P on Dec 4, 2013 at 1:18:26 PM

[I didn't see a non-Uverse phone forum, so I'm posting here.]

I live in zip code 93940 and tried shopping for standard home phone service. I think I understand how the pricing for "primary phone line with flat rate service" works, but how do the pricing for "primary phone line with per-call service" and "measured rate service" work?

I don't see any pricing information on "primary phone line with per-call service" whatsoever. How does it differ from measured rate service?

The fine print for measured rate service says, "Measured rate residential service is $18.25/mo. and includes a $6.75 allowance. Each minute costs $0.04 to $0.06." From what I gather, if my calling averages $0.05/minute, then I can call 6.75 / 0.05 = 135 minutes/month before I start paying more than $18.25/month. Is this interpretation correct?

After I try to shop for standard home phone service and enter my address, the site won't let me buy standard home phone service; it only shows U-verse, and I can't buy U-verse Voice without also buying either Internet or TV service I don't want. What the what?!

[I didn't see a non-Uverse phone forum, so I'm posting here.]

I live in zip code 93940 and tried shopping for standard home phone service. I think I understand how the pricing for "primary phone line with flat rate service" works, but how do the pricing for "primary phone line with per-call service" and "measured rate service" work?

I don't see any pricing information on "primary phone line with per-call service" whatsoever. How does it differ from measured rate service?

The fine print for measured rate service says, "Measured rate residential service is $18.25/mo. and includes a $6.75 allowance. Each minute costs $0.04 to $0.06." From what I gather, if my calling averages $0.05/minute, then I can call 6.75 / 0.05 = 135 minutes/month before I start paying more than $18.25/month. Is this interpretation correct?

After I try to shop for standard home phone service and enter my address, the site won't let me buy standard home phone service; it only shows U-verse, and I can't buy U-verse Voice without also buying either Internet or TV service I don't want. What the what?!

Standard Home Phone Service

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Dec 4, 2013 1:57:54 PM
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ACE - Master

I used your zip code and went to the landline link you provided in your post.  The one below is for unlimited local calling.  LD extra.  If you want more you can get the Unlimited Package. 

 

Here is what you want:

AT&T Primary Residential Line

Unlimited local calling, unlimited nationwide long distance, and up to 11 popular calling features
$44/mo. or less

 

or

 

Standard Home Phone Service
Primary phone line with Flat Rate

From $23/month

 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

I used your zip code and went to the landline link you provided in your post.  The one below is for unlimited local calling.  LD extra.  If you want more you can get the Unlimited Package. 

 

Here is what you want:

AT&T Primary Residential Line

Unlimited local calling, unlimited nationwide long distance, and up to 11 popular calling features
$44/mo. or less

 

or

 

Standard Home Phone Service
Primary phone line with Flat Rate

From $23/month

 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Standard Home Phone Service

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Dec 4, 2013 2:00:22 PM
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ACE - Master

I don't know why I can't edit my message but if you still have trouble ordering, I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

They can assist you in getting your service order placed.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

I don't know why I can't edit my message but if you still have trouble ordering, I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

They can assist you in getting your service order placed.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Standard Home Phone Service

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Dec 4, 2013 2:15:27 PM
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Edited by L2P on Dec 4, 2013 at 2:15:58 PM

I still have trouble ordering Standard Home Phone Service. When I click Shop Now, the site won't let me buy Standard Home Phone Service! Also, I still want to know how pricing for "primary phone line with per-call service" and "measured rate service" works. (Click "Learn more" under Standard Home Phone Service.)

I'll send a PM referencing this post.

P.S. Under Additional Information, I see "Line Connection Charge waived for customers ordering new telephone service online." Whatever this charge might be, I hope AT&T will waive it, even if I have to order it by phone, because the Web site won't let me order it online.

I still have trouble ordering Standard Home Phone Service. When I click Shop Now, the site won't let me buy Standard Home Phone Service! Also, I still want to know how pricing for "primary phone line with per-call service" and "measured rate service" works. (Click "Learn more" under Standard Home Phone Service.)

I'll send a PM referencing this post.

P.S. Under Additional Information, I see "Line Connection Charge waived for customers ordering new telephone service online." Whatever this charge might be, I hope AT&T will waive it, even if I have to order it by phone, because the Web site won't let me order it online.

Re: Standard Home Phone Service

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Dec 4, 2013 2:32:57 PM
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ACE - Expert

The Standard Home Phone Service link on that page appears to be unmeasured POTS.  Most of the other links appear to me to be U-verse voice.

 

The Standard Home Phone Service link on that page appears to be unmeasured POTS.  Most of the other links appear to me to be U-verse voice.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Standard Home Phone Service

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Dec 4, 2013 2:33:51 PM
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ACE - Master

Yep, send the PM and one of the guys will get you fixed up.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

Yep, send the PM and one of the guys will get you fixed up.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Standard Home Phone Service

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Dec 4, 2013 3:47:14 PM
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Let me show you what I'm seeing:

When I go to AT&T Landline Home Phone Service Provider - Residential Home Phone Choices, I see two Standard Home Phone Service options: flat rate and measured rate.

Standard Home Phone Service

If I click on "Learn more," I see another option, "Primary phone line with per-call service."

Learn more

After I go back and click "Shop Now," I enter my ZIP code, then full address: (To protect my street address, I captured the picture before I entered my street address.)

ZIP code

Address

But the site won't let me order Standard Home Phone Service: (I punted on trying to stitch together multiple screen captures.)

Let me show you what I'm seeing:

When I go to AT&T Landline Home Phone Service Provider - Residential Home Phone Choices, I see two Standard Home Phone Service options: flat rate and measured rate.

Standard Home Phone Service

If I click on "Learn more," I see another option, "Primary phone line with per-call service."

Learn more

After I go back and click "Shop Now," I enter my ZIP code, then full address: (To protect my street address, I captured the picture before I entered my street address.)

ZIP code

Address

But the site won't let me order Standard Home Phone Service: (I punted on trying to stitch together multiple screen captures.)

Re: Standard Home Phone Service

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Dec 4, 2013 4:07:26 PM
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ACE - Expert
L2P - It is great that you were able to post your screens. I was able to follow the mess. Is your problem that you cannot order POTS service? Your trail indicates that POTS service is being described but the process stops when you try to place an order.

I have had the same experience with maintenance. It is there, but when you actually try to interact it goes into a U-verse loop.

I believe the problem is that att is trying to combine the two & they are not there yet. You would have to call in or possibly catch a chat. A chat was offered while I was surfing the trail.
L2P - It is great that you were able to post your screens. I was able to follow the mess. Is your problem that you cannot order POTS service? Your trail indicates that POTS service is being described but the process stops when you try to place an order.

I have had the same experience with maintenance. It is there, but when you actually try to interact it goes into a U-verse loop.

I believe the problem is that att is trying to combine the two & they are not there yet. You would have to call in or possibly catch a chat. A chat was offered while I was surfing the trail.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Standard Home Phone Service

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Dec 4, 2013 4:29:38 PM
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Edited by L2P on Dec 4, 2013 at 4:40:34 PM

aviewer wrote:
L2P - It is great that you were able to post your screens. I was able to follow the mess. Is your problem that you cannot order POTS service?

Yes, the site won't let me order Standard Home Phone Service. I'll try calling after I receive a response to my PM.

I still want to know how the pricing for "primary phone line with per-call service" and "measured rate service" works. See the first post:


I wrote:
The fine print for measured rate service says, "Measured rate residential service is $18.25/mo. and includes a $6.75 allowance. Each minute costs $0.04 to $0.06." From what I gather, if my calling averages $0.05/minute, then I can call 6.75 / 0.05 = 135 minutes/month before I start paying more than $18.25/month. Is this interpretation correct?

Also, how much is the line connection charge? I hope AT&T will waive it even if I have to order by phone, because the Web site won't let me order online.


aviewer wrote:
L2P - It is great that you were able to post your screens. I was able to follow the mess. Is your problem that you cannot order POTS service?

Yes, the site won't let me order Standard Home Phone Service. I'll try calling after I receive a response to my PM.

I still want to know how the pricing for "primary phone line with per-call service" and "measured rate service" works. See the first post:


I wrote:
The fine print for measured rate service says, "Measured rate residential service is $18.25/mo. and includes a $6.75 allowance. Each minute costs $0.04 to $0.06." From what I gather, if my calling averages $0.05/minute, then I can call 6.75 / 0.05 = 135 minutes/month before I start paying more than $18.25/month. Is this interpretation correct?

Also, how much is the line connection charge? I hope AT&T will waive it even if I have to order by phone, because the Web site won't let me order online.

Re: Standard Home Phone Service

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Dec 4, 2013 4:39:46 PM
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ACE - Expert
L2P - RE: at&t charges - I do not try to keep up on what charges - To many & too much churn. I can speculate that there is no charge to connect to the NID and a rate schedule for any in-house work.
L2P - RE: at&t charges - I do not try to keep up on what charges - To many & too much churn. I can speculate that there is no charge to connect to the NID and a rate schedule for any in-house work.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Standard Home Phone Service

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Dec 4, 2013 5:56:10 PM
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Employee
Not familiar with POTS, will draw from similarities with Uverse.

VOIP plan 1 $25 for 200 minutes, free to other Uverse numbers and 800 numbers. 200 minutes incoming or outgoing, .07 per minute overage. This is basically home phone emergency usage. If you spent 10 minutes per day total on phone would be 300 minutes per month, 25+7=$32

VOIP plan 2 $35 for unlimited local, national calling....this is what you need if primarily home phone user.

Install suspect treated as CSI (customerself install for internet and/or VOIP only.
Tech gets signal to NID and leaves, customer responsible for inside wiring.
If desire full tech install, NID plus inside wiring and verification of working service, $99.

There is no reason you could not order VOIP only if desired, I know of customers with just that service only.
Not familiar with POTS, will draw from similarities with Uverse.

VOIP plan 1 $25 for 200 minutes, free to other Uverse numbers and 800 numbers. 200 minutes incoming or outgoing, .07 per minute overage. This is basically home phone emergency usage. If you spent 10 minutes per day total on phone would be 300 minutes per month, 25+7=$32

VOIP plan 2 $35 for unlimited local, national calling....this is what you need if primarily home phone user.

Install suspect treated as CSI (customerself install for internet and/or VOIP only.
Tech gets signal to NID and leaves, customer responsible for inside wiring.
If desire full tech install, NID plus inside wiring and verification of working service, $99.

There is no reason you could not order VOIP only if desired, I know of customers with just that service only.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Standard Home Phone Service

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Dec 4, 2013 10:52:17 PM
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Edited by L2P on Dec 4, 2013 at 11:12:33 PM

my thoughts wrote:
There is no reason you could not order VOIP only if desired, I know of customers with just that service only.

That contradicts my experience.

 

First, if I try to order just U-verse Voice from the Product and Service Selection page I captured above, I get the message:

Selecting U-verse Home Phone Service requires at least one additional U-verse service, either U-verse Internet, U-verse TV, or both.

U-verse Voice

Second, I went to the U-verse Offers page. (Notice that you can't filter by Phone only.) I clicked "Build Your Own" and got the following message after I tried to order just U-verse Voice:

U-verse Voice must be paired with either TV or Internet before continuing on.

U-verse Voice

In any case, I DO NOT want U-verse Voice that forces me to bundle Internet or TV service I don't want. I want Standard Home Phone Service and want to know how the pricing for "primary phone line with per-call service" and "measured rate service" work.


my thoughts wrote:
There is no reason you could not order VOIP only if desired, I know of customers with just that service only.

That contradicts my experience.

 

First, if I try to order just U-verse Voice from the Product and Service Selection page I captured above, I get the message:

Selecting U-verse Home Phone Service requires at least one additional U-verse service, either U-verse Internet, U-verse TV, or both.

U-verse Voice

Second, I went to the U-verse Offers page. (Notice that you can't filter by Phone only.) I clicked "Build Your Own" and got the following message after I tried to order just U-verse Voice:

U-verse Voice must be paired with either TV or Internet before continuing on.

U-verse Voice

In any case, I DO NOT want U-verse Voice that forces me to bundle Internet or TV service I don't want. I want Standard Home Phone Service and want to know how the pricing for "primary phone line with per-call service" and "measured rate service" work.

Re: Standard Home Phone Service

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Dec 5, 2013 7:15:52 AM
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Employee
Primary unlimited local, no limit incoming or outgoing calls
Primary per call (local only) allowed block of calls, exceed number pay additional fee for each call.

Measured rate is minutes used not number of calls, has both on peak and off peak times resulting in various prices per minute. All minutes or portion of a minute round up 5 min 10 seconds is 6 minutes. Both incoming and outgoing minutes apply, if someone calls and talks to voice mail or recording those are minutes being used.
Primary unlimited local, no limit incoming or outgoing calls
Primary per call (local only) allowed block of calls, exceed number pay additional fee for each call.

Measured rate is minutes used not number of calls, has both on peak and off peak times resulting in various prices per minute. All minutes or portion of a minute round up 5 min 10 seconds is 6 minutes. Both incoming and outgoing minutes apply, if someone calls and talks to voice mail or recording those are minutes being used.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Standard Home Phone Service

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Dec 5, 2013 10:06:46 AM
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Thanks, but I specifically wanted confirmation on a specific example:

 

The fine print for measured rate service says, "Measured rate residential service is $18.25/mo. and includes a $6.75 allowance. Each minute costs $0.04 to $0.06." From what I gather, if my calling averages $0.05/minute, then I can call 6.75 / 0.05 = 135 minutes/month before I start paying more than $18.25/month. Is this interpretation correct?

 

Also, I want to know if I can make/receive calls within my local area code (831)/within California/within the USA/internationally, and how much receiving/making calls for each would cost.

 

[By the way, I'm still waiting for a response to my PM.]

Thanks, but I specifically wanted confirmation on a specific example:

 

The fine print for measured rate service says, "Measured rate residential service is $18.25/mo. and includes a $6.75 allowance. Each minute costs $0.04 to $0.06." From what I gather, if my calling averages $0.05/minute, then I can call 6.75 / 0.05 = 135 minutes/month before I start paying more than $18.25/month. Is this interpretation correct?

 

Also, I want to know if I can make/receive calls within my local area code (831)/within California/within the USA/internationally, and how much receiving/making calls for each would cost.

 

[By the way, I'm still waiting for a response to my PM.]

Re: Standard Home Phone Service

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Dec 5, 2013 1:53:17 PM
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Community Support

Hi L2P,

 

We have received your message and look forward to working with you to get your issue resolved.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi L2P,

 

We have received your message and look forward to working with you to get your issue resolved.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Standard Home Phone Service

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Dec 9, 2013 2:30:01 PM
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Edited by L2P on Dec 9, 2013 at 2:32:43 PM

I just finished a conversation with an AT&T representative who gave me the following information after consulting the billing system for my area:

 

Primary phone line with per-call service costs $14.25/month (above-the-line), with an allowance of 30 calls/month. After 30 calls, AT&T charges $0.21/call.

 

Measured rate service costs $18.50/month (above-the-line), with local calls charged at the following rates:

 

ZUM 1$0.04/minute
ZUM 2$0.04/minute
ZUM 3$0.06/minute

 

Domestic long distance calling costs an additional $7.00/month (including fees), with calls charged at $0.18/minute.

 

International calling costs an additional $5.99/month (above-the-line), with rates depending on country.

 

What the what?! I'd like to hear more from anyone else who has experience with standard home phone service because this information differs from the information on the AT&T Web site (documented above).

I just finished a conversation with an AT&T representative who gave me the following information after consulting the billing system for my area:

 

Primary phone line with per-call service costs $14.25/month (above-the-line), with an allowance of 30 calls/month. After 30 calls, AT&T charges $0.21/call.

 

Measured rate service costs $18.50/month (above-the-line), with local calls charged at the following rates:

 

ZUM 1$0.04/minute
ZUM 2$0.04/minute
ZUM 3$0.06/minute

 

Domestic long distance calling costs an additional $7.00/month (including fees), with calls charged at $0.18/minute.

 

International calling costs an additional $5.99/month (above-the-line), with rates depending on country.

 

What the what?! I'd like to hear more from anyone else who has experience with standard home phone service because this information differs from the information on the AT&T Web site (documented above).

Re: Standard Home Phone Service

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Dec 9, 2013 3:08:20 PM
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ACE - Expert
Edited by aviewer on Dec 9, 2013 at 3:11:47 PM

L2P -
You may qualify for lifeline service. Here are some links for info - http://www.att.com/global-search/search.jsp#!/Support/

 

That did not work. Here is the important one - http://www.att.com/esupport/article.jsp?sid=KB102577#fbid=kGuO7H2ft2E

 

Search att.com for lifeline & click on support for the other three.

Also, free cell service is available in your zip code - http://www.assurancewireless.com/Public/Welcome.aspx?utm_source=Google&utm_medium=cpc&utm_term=+assu...

L2P -
You may qualify for lifeline service. Here are some links for info - http://www.att.com/global-search/search.jsp#!/Support/

 

That did not work. Here is the important one - http://www.att.com/esupport/article.jsp?sid=KB102577#fbid=kGuO7H2ft2E

 

Search att.com for lifeline & click on support for the other three.

Also, free cell service is available in your zip code - http://www.assurancewireless.com/Public/Welcome.aspx?utm_source=Google&utm_medium=cpc&utm_term=+assurancewireless&utm_content=Misp_-_BMMutm_campaign=High_Efficiency_-_Brand_-_MiscBrand&gclid=CKbm8sKgpLsCFShk7AodjFYA7g&gclsrc=aw.ds#dialog

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Standard Home Phone Service

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Dec 9, 2013 5:49:23 PM
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Edited by L2P on Dec 9, 2013 at 5:50:43 PM

Please.

 

I want information on plain old telephone service (that will work longer than a few hours during a power outage) that AT&T hides. What made you think I might qualify for low-income programs?

Please.

 

I want information on plain old telephone service (that will work longer than a few hours during a power outage) that AT&T hides. What made you think I might qualify for low-income programs?

Re: Standard Home Phone Service

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