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Posted Dec 7, 2013
12:25:25 AM
Slow remote response on my IPH8005 DVR...what should I do?

Hello everyone. New U-verse subscriber here and so far I'm just loving it. I just got installed this past Wednesday and I'm having a minor but noticeable problem with my Pace IPH8005 DVR responding slowly, being unresponsive occasionally and sometimes over responding to remote commands (i.e going up two channels with one press of the remote button). Even the installer noticed the issue suggesting that he may have to get me a new remote. I don't think it's the remotes. I have tried using my bedroom U-verse remote with the same outcome. I have an ISB7005 wireless box in my bedroom that responds perfectly with both of my standard U-verse IR remotes. I'm pretty sure it's something hinky with the IR in the box. Here's my dilemma, this is a 500GB DVR...I'm only subscribed to U200. By everything I've read, I'm not sure I'm supposed to have such a big DVR. If they come out to switch the box, I know I'll lose my recordings (no biggie), I think my saved series recording settings are saved elsewhere in the U-verse stratosphere so those would be saved(?) but I worry that won't get another 500 gig box. The response problem isn't a huge deal but it is a bit frusterating. Should I call them on it?

Slow remote response on my IPH8005 DVR...what should I do?

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Dec 7, 2013 5:08:54 AM
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ACE - Master
rsmith79 - There are two problem areas with the IR remote 1) the STB cannot process the IR ( or mis-processes the signal) or the DVR receives a valid signal but takes a long time to process. The IR problem has always been there. The slow response has increased in a straight line as the features have increased. I believe, it now is noticeably slow.

To get a feel for which problem you have on each button push - watch for the green light on the front of the DVR to flash. When you press a button, if the green light does not flash the IR is not accepted for processing. Once it does flash further delay is in the DVR process to respond. If you see the green light blink, work to control your impulse to press the button gain. If you do press it, the initial desired action will appear & then immediately disappear in response to that second push.

I believe there is nothing you can do about the slow DVR response except be patient. For the poor IR, I believe the tape mentioned in the overview below will work like magic. You do not need to be concerned about the RF section, unless you consider it as a solution for the IR problem.

If you have an iphone or ipad you might want to try an app to eliminate the IR step. Also, may be available for other devices. First choice is Buddy TV remote & second U-verse for iphone (no power button) (also, installs on ipad).

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Slow remote response on my IPH8005 DVR...what should I do?

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Dec 7, 2013 5:23:00 AM
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ACE - Master
The previous post was transmitted before I added the overview & I tried to add it via edit twice. Her it is on a follow-up post -
IR Issues

Going back 5-6 years there are many posts about IR interference. Remedies included taping over the IR sensor, hiding the STB, turning off auto brightness on the TV.

A common fault was the info button press corrupting to an STB mute action. The number of reports of this have totally fallen away. My personal initial primary problem was getting the zero to register. But, one day long ago that just went away.

Niles Audio Corp. makes IR repeaters & has a video on their web site showing the fragility of the IR coding that is used for U-verse & other boxes. They said their new line of repeaters could handle it. Oddly, a U-verse customer posted in this community that they had a NIles install that was not working & after they contacted Niles they did not get any satisfactory resolution.

I came to believe that the IR sensor is too sensitive, That the DVR is worse than other STBs. That command type buttons are worse than the number buttons. That, somehow software updates can make it better or worse, So, it is a moving target. Hard to pin down.

I noticed that the U-verse remote does work better than my Logitech Harmony model 700. I looked at the IR signal through a digital camera. It appeared to me that the Harmony IR signal is stronger than the U-verse remote. This reinforces my theory that the IR sensor is too sensitive.

Recently, my most common problem was FF and Play Buttons often corrupted to chan up and chan down more than six times a night while watching recorded shows, exclusively.

I happened to notice that I had a specific kind of "duct tape" covering the blue light on the STB. Actually, it just looks like duct tape, but is electrical tape available at the Home Depot in the electrical dept. - http://www.homedepot.com/p/Commercial-Electric-2-in-x-150-ft-Vinyl-Electrical-Bundling-Tape-Silver-30002664/202741845#specifications

This tape has a degree of transparency. I thought I would use it to cover the IR sensor. The remote has never worked better. In over 100 evenings since I applied the tape - watching recordings while FF through the ads - I have not had one chan up - chan down corruption . Previously, there would have been at least 6x100=600 occurrences.

Almost all button presses are accepted & none are changed to a different action.


RF Issues

It should not be a surprise, but it is, that half the problems with the RF remote are IR. I run an STB well hidden for a second TV. I had the IR sensor covered with black tape. I replaced the black tape with the "duct tape" & saw an immediate improvement in response to menu buttons. The number buttons were already good - see below for that solution.

The STB using RF must be hidden due to the dongle conversion of RF to IR. If it is not hidden it is subject to the following problems:

IR corruption - Ironically, the RF remote was often offered as a resolution for IR problems. But, if the STB is not hidden nothing has changed to eliminate theI IR corruption problem. If the corrupting light can be seen by the STB IR sensor it will continue to corrupt the IR signal.

If the STB IR sensor can see IR from another remote, it will respond to it.

If another STB can see the IR generated by the dongle, it will respond to it.

Note that hidden means the IR does not see outside light - If you have an optical repeater(like the Niles mentioned above) it is IR subject to corruption. If you have an IR receiver that produces RF to go through a wall, it is still IR subject to corruption. Any optical link open to the room is still open to IR corruption.

Only if the remote is RF (like the point anywhere remote) transmitted to a well hidden device will it ward off IR corruption. The ultimate solution is a wireless remote app. These are available, but incomplete & other devices do not yet support wireless remote. But, the Buddy TV remote can be used for a u-verse STB.

Previously, I found the RF remote lacking in RF power - in the same room, twelve feet away, hidden only by a thin sheet of cardboard. One method to increase RF power is to hold the remote under your chin while pressing a button - using your head as an antenna.

A better way is this antenna placed in the battery compartment - http://www.amazon.com/Cellular-Innovations-A-BOOSTER-Universal-Antenna/dp/B00009WCAP/ref=sr_1_8?ie=UTF8&qid=1366128630&sr=8-8&keywords=cell+phone+booster

With this antenna, the channel numbers are almost always accepted. With the "duct tape" in place, the other buttons work almost every time. The remote now works better than ever.

But, recently, I discovered that weakened batteries triggers poor results due to low power. If the remote starts acting up go for fresh batteries. Before I realized the batteries were low I was getting better RF by holding it against a metal arm of a reading light.

To increase RF sensitivity - Cut off the base and one leg of a wire coat hanger (one piece). Hold the short leg perpendicular to the dongle and wrap the longer end around the dongle a few turns until the two perpendicular ends are about the same length (about 3”). Cut the longer one to the same length as the shorter one.

STB Issues

Once IR and RF issues are resolved, there are timing issues with the STB to contend with. Numbers process fast and Menu items process slow. You need quick, light touch on some numbers to avoid duplicates and a slow, strong press on menu activities. Effort is required to suppress the urge to press again while waiting for a response. It takes concentration to get effective results. Frequently a second press immediately cancels a slow responding first press. Current IR and RF issues amplify the effect of the timing issue.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Slow remote response on my IPH8005 DVR...what should I do?

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Dec 7, 2013 9:40:22 AM
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Thanks for the info A viewer. I'm not quite sure how to troubleshoot the problem from the info in your first response because this Pace DVR box doesn't have the light that flashes on remote commands like the Cisco box I have in the bedroom. None of the lights on the DVR flash at all. And so far I haven't had any remote command swapping to a different command, just an occasional non response, slow response or double response. I guess a bit of patience will grow with experience with the service.

Re: Slow remote response on my IPH8005 DVR...what should I do?

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Dec 7, 2013 10:10:50 AM
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rsmith79 - Since the new box does not have a green light like the earlier models, look at whatever menu is displayed, specifically the highlighted selection. When you press the selection button, like OK, the selection will blink indicating the DVR has accepted the IR function.

Channel numbers do show up right away. As we know, that is the opposite problem - double register, like button bounce.

I strongly recommend you try shielding the IR sensor on the DVR. Maybe find things around the house like newspaper, thin masking tape or cloth with a degree of transparency. If you cannot tell where the IR sensor is just cover the whole front.

A simple step to lessen the power of the remote is to bounce it off the ceiling, floor, side or back wall.
To see if your TV is emitting bad light cover it with a blanket or make a tent from your hand holding the remote to the DVR with a pole covered bay a blanket to block out all possible ambient light.

Trying fresh batteries may be a good idea, too.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Slow remote response on my IPH8005 DVR...what should I do?

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Dec 7, 2013 8:29:18 PM
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I tried a couple different kinds of tape with some degree of improvement. Then I covered the IR sensor with a thin microfiber eyeglass cleaning cloth. This by far was the best results. Thanks for the help.

Re: Slow remote response on my IPH8005 DVR...what should I do?

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Dec 8, 2013 5:20:29 AM
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rsmith79 - Thanks for posting your experience. Glad to hear you have some, perhaps a lot of improvement. Please post again to describe any specific failure that occurs frequently.

Don't be afraid to try the tape because it may be too sticky. Its purpose is temporary fastening, so it comes away easily and cleanly. I use it often for temporary fastening.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Slow remote response on my IPH8005 DVR...what should I do?

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Jan 22, 2014 8:56:01 AM
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Edited by warrenn on Jan 22, 2014 at 8:57:29 AM

I also have this problem with the remote functionality of the IPH8005. If I enter the numbers quickly like 1234, maybe the system will register 24. If I go slowly like 1..2..3..4 then the system accepts the numbers better. I had a tech come out to switch boxes, move the the box around, try different remotes, try a universal remote and none of that helped. Neither ATT support nor the tech had any knowledge of this problem with the remote.

 

I've tried covering the IR sensor on the dvr with tape and it seems to help somewhat, but it doesn't fix the problem completely.

 

I just got uverse and am considering cancelling it since it's my first 30 days. I don't want to get locked into a year contract with this unreliable remote problem. Although I can get the timing down to enter channels, my kids and parents that can't do it right. The TV is essentially useless to them since they can't reliably change the channels. It's pretty frustrating to them.

 

When the tech was out I asked if he had the RF remote so we could see if that made it better, but he didn't have one. Anyone have a IPH8005 with the RF remote and did that help? I'm not sure if it would matter to me since I'm not going to spend $60 just to have a functioning remote.

Re: Slow remote response on my IPH8005 DVR...what should I do?

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Jan 22, 2014 9:14:24 AM
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ACE - Master
warrenn - To see if it is a delay or IR interference - make a tent with a blanket and pole from your wrist with the remote to the STB to see if it works any better in the tent without any outside light,

I have an RF remote & have been experimenting with antenna to get better reception. Here is a remote summary -

IR Issues

Going back 5-6 years there are many posts about IR interference. Remedies included taping over the IR sensor, hiding the STB, turning off auto brightness on the TV.

A common fault was the info button press corrupting to an STB mute action. The number of reports of this have totally fallen away. My personal initial primary problem was getting the zero to register. But, one day long ago that just went away.

Niles Audio Corp. makes IR repeaters & has a video on their web site showing the fragility of the IR coding that is used for U-verse & other boxes. They said their new line of repeaters could handle it. Oddly, a U-verse customer posted in this community that they had a NIles install that was not working & after they contacted Niles they did not get any satisfactory resolution.

I came to believe that the IR sensor is too sensitive, That the DVR is worse than other STBs. That command type buttons are worse than the number buttons. That, somehow software updates can make it better or worse, So, it is a moving target. Hard to pin down.

I noticed that the U-verse remote does work better than my Logitech Harmony model 700. I looked at the IR signal through a digital camera. It appeared to me that the Harmony IR signal is stronger than the U-verse remote. This reinforces my theory that the IR sensor is too sensitive.

Recently, my most common problem was FF and Play Buttons often corrupted to chan up and chan down more than six times a night while watching recorded shows, exclusively.

I happened to notice that I had a specific kind of "duct tape" covering the blue light on the STB. Actually, it just looks like duct tape, but is electrical tape available at the Home Depot in the electrical dept. - http://www.homedepot.com/p/Commercial-Electric-2-in-x-150-ft-Vinyl-Electrical-Bundling-Tape-Silver-30002664/202741845#specifications

This tape has a degree of transparency. I thought I would use it to cover the IR sensor. The remote has never worked better. In over 100 evenings since I applied the tape - watching recordings while FF through the ads - I have not had one chan up - chan down corruption . Previously, there would have been at least 6x100=600 occurrences.

Almost all button presses are accepted & none are changed to a different action.


RF Issues

It should not be a surprise, but it is, that half the problems with the RF remote are IR. I run an STB well hidden for a second TV. I had the IR sensor covered with black tape. I replaced the black tape with the "duct tape" & saw an immediate improvement in response to menu buttons. The number buttons were already good - see below for that solution.

The STB using RF must be hidden due to the dongle conversion of RF to IR. If it is not hidden it is subject to the following problems:

IR corruption - Ironically, the RF remote was often offered as a resolution for IR problems. But, if the STB is not hidden nothing has changed to eliminate theI IR corruption problem. If the corrupting light can be seen by the STB IR sensor it will continue to corrupt the IR signal.

If the STB IR sensor can see IR from another remote, it will respond to it.

If another STB can see the IR generated by the dongle, it will respond to it.

Note that hidden means the IR does not see outside light - If you have an optical repeater(like the Niles mentioned above) it is IR subject to corruption. If you have an IR receiver that produces RF to go through a wall, it is still IR subject to corruption. Any optical link open to the room is still open to IR corruption.

Only if the remote is RF (like the point anywhere remote) transmitted to a well hidden device will it ward off IR corruption. The ultimate solution is a wireless remote app. These are available, but incomplete & other devices do not yet support wireless remote. But, the Buddy TV remote can be used for a u-verse STB.

Previously, I found the RF remote lacking in RF power - in the same room, twelve feet away, hidden only by a thin sheet of cardboard. One method to increase RF power is to hold the remote under your chin while pressing a button - using your head as an antenna.

A better way is this antenna placed in the battery compartment - http://www.amazon.com/Cellular-Innovations-A-BOOSTER-Universal-Antenna/dp/B00009WCAP/ref=sr_1_8?ie=UTF8&qid=1366128630&sr=8-8&keywords=cell+phone+booster

With this antenna, the channel numbers are almost always accepted. With the "duct tape" in place, the other buttons work almost every time. The remote now works better than ever.

But, recently, I discovered that weakened batteries triggers poor results due to low power. If the remote starts acting up go for fresh batteries. Before I realized the batteries were low I was getting better RF by holding it against a metal arm of a reading light.

To increase RF sensitivity - Cut off the base and one leg of a wire coat hanger (one piece). Hold the short leg perpendicular to the dongle and wrap the longer end around the dongle a few turns until the two perpendicular ends are about the same length (about 3”). Cut the longer one to the same length as the shorter one.

STB Issues

Once IR and RF issues are resolved, there are timing issues with the STB to contend with. Numbers process fast and Menu items process slow. You need quick, light touch on some numbers to avoid duplicates and a slow, strong press on menu activities. Effort is required to suppress the urge to press again while waiting for a response. It takes concentration to get effective results. Frequently a second press immediately cancels a slow responding first press. Current IR and RF issues amplify the effect of the timing issue.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Slow remote response on my IPH8005 DVR...what should I do?

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Jan 22, 2014 11:07:22 AM
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I currently have a combination of two layers of medical fabric tape called 3M Durapore with two layers of Scotch tape (the frosted kind, not clear) on top and I colored it with a black Sharpie to help it blend well into the box. This config makes the box work at about 80-90%. I'm still gonna track down some of that tape aviewer mentioned and do more experimenting but I'd honestly be shocked if I can get it 100% but as of now it's much more tame and tollerable. Hope this helps.

Re: Slow remote response on my IPH8005 DVR...what should I do?

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Jan 22, 2014 2:07:42 PM
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aviewer:

  • Effort is required to suppress the urge to press again while waiting for a response. It takes concentration to get effective results. Frequently a second press immediately cancels a slow responding first press

 

This is the crux of the problem.  I should have filmed the fun trying to get my kids to use the remote.  If you press too fast, numbers are skipped.  If you press too slow, the tuner will think you're done entering numbers and switch channels (e.g. go to channel 12 when you wanted 123).  It makes for a pretty bad out-of-the-box experience.  There was no problem using the Tivo/Cable we had before.  The rest of the family wants to go back to that.

 

I'll try some of the tape workarounds, but ATT really needs to address this issue.  I suppose it would be fine if they were the only choice, but there are too many other options.  I want to stay with ATT since I got a good bundle, but we'll see if I can convince the rest of the family.

Re: Slow remote response on my IPH8005 DVR...what should I do?

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Jan 22, 2014 3:40:55 PM
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ACE - Master
warrenn - Do you have any smart phones or tablets? There are a number of apps that allow you to bypass IR. Of course, they introduce other problems.

My favorite is the buddy TV - It looks just like the U-verse remote & has a power button. Second place is u-verse for iphone - remote on two screens.

I do not like U-verse for ipad - remote is too small or easy remote - it is too complicated on three screens.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Slow remote response on my IPH8005 DVR...what should I do?

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Jan 27, 2014 1:08:26 PM
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On 1/21/2014, I had U-Verse TV installed. Over the next few days, I noticed the response problem with the AT&T remote and with my Logitech Harmony One remote. On 1/23, I began researching this problem and came across this thread. I called AT&T support and requested a visit. On 1/24, a service technician visited my home and agreed there was a problem. He installed a new IPH8005 box in five minutes, and that solved the problem. Still working fine on 1/27.

Re: Slow remote response on my IPH8005 DVR...what should I do?

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Mar 20, 2014 1:30:03 PM
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Update on my situation. While the tape workarounds helped a bit, overall I still was getting tired of periodically hitting the guide button only to see the guide pop up for a split second and other little quirks. So I called CS and had a tech out today and he installed an ISB7500. Bigger physical box but still has a 500GB HDD, so that's cool. And it controls like it should. Lost a few recordings, but nothing I can't find online. Ultimately I think this is the best solution for anyone with this particular box issue at least until AT&T or Pace fix this model of boxes.

Re: Slow remote response on my IPH8005 DVR...what should I do?

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Mar 24, 2014 8:40:38 AM
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