12-07-2013 12:25 AM
Hello everyone. New U-verse subscriber here and so far I'm just loving it. I just got installed this past Wednesday and I'm having a minor but noticeable problem with my Pace IPH8005 DVR responding slowly, being unresponsive occasionally and sometimes over responding to remote commands (i.e going up two channels with one press of the remote button). Even the installer noticed the issue suggesting that he may have to get me a new remote. I don't think it's the remotes. I have tried using my bedroom U-verse remote with the same outcome. I have an ISB7005 wireless box in my bedroom that responds perfectly with both of my standard U-verse IR remotes. I'm pretty sure it's something hinky with the IR in the box. Here's my dilemma, this is a 500GB DVR...I'm only subscribed to U200. By everything I've read, I'm not sure I'm supposed to have such a big DVR. If they come out to switch the box, I know I'll lose my recordings (no biggie), I think my saved series recording settings are saved elsewhere in the U-verse stratosphere so those would be saved(?) but I worry that won't get another 500 gig box. The response problem isn't a huge deal but it is a bit frusterating. Should I call them on it?
12-07-2013 5:08 AM
12-07-2013 5:23 AM
12-07-2013 9:40 AM
12-07-2013 10:10 AM
12-07-2013 8:29 PM
I tried a couple different kinds of tape with some degree of improvement. Then I covered the IR sensor with a thin microfiber eyeglass cleaning cloth. This by far was the best results. Thanks for the help.
12-08-2013 5:20 AM
01-22-2014 8:56 AM - edited 01-22-2014 8:57 AM
I also have this problem with the remote functionality of the IPH8005. If I enter the numbers quickly like 1234, maybe the system will register 24. If I go slowly like 1..2..3..4 then the system accepts the numbers better. I had a tech come out to switch boxes, move the the box around, try different remotes, try a universal remote and none of that helped. Neither ATT support nor the tech had any knowledge of this problem with the remote.
I've tried covering the IR sensor on the dvr with tape and it seems to help somewhat, but it doesn't fix the problem completely.
I just got uverse and am considering cancelling it since it's my first 30 days. I don't want to get locked into a year contract with this unreliable remote problem. Although I can get the timing down to enter channels, my kids and parents that can't do it right. The TV is essentially useless to them since they can't reliably change the channels. It's pretty frustrating to them.
When the tech was out I asked if he had the RF remote so we could see if that made it better, but he didn't have one. Anyone have a IPH8005 with the RF remote and did that help? I'm not sure if it would matter to me since I'm not going to spend $60 just to have a functioning remote.
01-22-2014 9:14 AM
01-22-2014 11:07 AM
01-22-2014 2:07 PM
This is the crux of the problem. I should have filmed the fun trying to get my kids to use the remote. If you press too fast, numbers are skipped. If you press too slow, the tuner will think you're done entering numbers and switch channels (e.g. go to channel 12 when you wanted 123). It makes for a pretty bad out-of-the-box experience. There was no problem using the Tivo/Cable we had before. The rest of the family wants to go back to that.
I'll try some of the tape workarounds, but ATT really needs to address this issue. I suppose it would be fine if they were the only choice, but there are too many other options. I want to stay with ATT since I got a good bundle, but we'll see if I can convince the rest of the family.
01-22-2014 3:40 PM
01-27-2014 1:08 PM
On 1/21/2014, I had U-Verse TV installed. Over the next few days, I noticed the response problem with the AT&T remote and with my Logitech Harmony One remote. On 1/23, I began researching this problem and came across this thread. I called AT&T support and requested a visit. On 1/24, a service technician visited my home and agreed there was a problem. He installed a new IPH8005 box in five minutes, and that solved the problem. Still working fine on 1/27.
03-20-2014 1:30 PM
Update on my situation. While the tape workarounds helped a bit, overall I still was getting tired of periodically hitting the guide button only to see the guide pop up for a split second and other little quirks. So I called CS and had a tech out today and he installed an ISB7500. Bigger physical box but still has a 500GB HDD, so that's cool. And it controls like it should. Lost a few recordings, but nothing I can't find online. Ultimately I think this is the best solution for anyone with this particular box issue at least until AT&T or Pace fix this model of boxes.
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