04-22-2014 1:48 PM
04-24-2014 3:32 PM
I am sorry about the issues you are having trying to get the U-verse services at your new address, but I will be happy to look into this further for you. I will have my team send you a private message to gather more information, and we will work with you on this issue.
08-05-2014 10:01 AM
I'm getting the same "facilities issue" treatment that you experienced. Did it ever get resolved and if so how long did it take? We're are now rescheduling the installation for the 3rd week in a row and have no idea when it will be resolved.
08-05-2014 11:39 AM
Don't bother rescheduling. I just switched to another service provider as it will save a lot of time off your hands and less frustration. There is nothing they can do about it unless you really want to wait until they fix this issue which could be another month or even more. I suggest switching.
08-05-2014 12:03 PM
I am so sorry about all the issues, but I will be glad to look into this for you. Sadly, I never heard back from the OP, so I was unable to help him with his issue, but I will be happy to do anything I can do to help. I will be sending you a private message to gather more information, so be on the lookout for it.
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