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Posted Aug 31, 2013
7:17:41 AM
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Service Call Saves the Account!

In an earlier post I complained (bitterly) about service call issues during the first week after the initial installation. However all of that complaint was 100% resolved yesterday afternoon thanks to the efforts of technician, Eric and Community Manager, Dave, who both showed what customer service should be like. They saved the account for AT&T, Many thanks for their efforts to resolve our frustration and concerns about our decision to go with AT&T.

In an earlier post I complained (bitterly) about service call issues during the first week after the initial installation. However all of that complaint was 100% resolved yesterday afternoon thanks to the efforts of technician, Eric and Community Manager, Dave, who both showed what customer service should be like. They saved the account for AT&T, Many thanks for their efforts to resolve our frustration and concerns about our decision to go with AT&T.

Service Call Saves the Account!

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Aug 31, 2013 8:59:36 AM
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Glad to hear everything worked out for you.  Thanks for posting your result, and don't be a stranger on the forum!

 

docbombay

"Everything should be made as simple as possible--but not simpler."
--Albert Einstein

Glad to hear everything worked out for you.  Thanks for posting your result, and don't be a stranger on the forum!

 

docbombay

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