10-18-2013 9:09 PM
I have had my sbcglobal email address for nearly 11 years and on 10/14/2013 it suddenly stopped working. It no longer worked in my email client and when i went to yahoo mail i was told that my account was suspended. (see image)
I called Uverse technical support and they reset passwords, did other stuff, totalling a 90 minute phone call, none of which worked. The tech told me that it would be sent to a trie 2 tech and it would be fixed within 24 hrs and I would recieve a call back. It is now 5 days later and NOTHING!
The email I that is suspended is a sub account of the primary on the account. I have logged into my uverse account and enabled the sub account, changed the password and anything else I can think of but nothing works. I have called tech support back every day since I have have been disconnected every time before talking to a human being.
I'm losing patience. People are telling me my emails are being returned with the message that my account has been deactivated or suspended. I have multiple bills and other accounts connected to this email but nobody at att seems to want/be able to help.
The major reason i havent gone to cable internet and moved from Direct TV to Uverse was to keep the email address and now that's apparently gone. This is my last possibility. I f a solution is not found I'm afraid I'll be looking elsewhare for my TV and internet.
Any help would be appreciated
10-19-2013 5:31 AM
I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team. One of the specialists will respond to your PM shortly. Please look for the flashing envelope at the top right of the page for your response from a team member.
One of the people in this group will get it working for you.
"If you find this post helpful and it solved your issue please mark it as a solution. This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"
10-19-2013 9:31 AM
We have received your Private message and we will be glad to help you get this resolved.
10-21-2013 7:58 AM
Hello wilkie04, Morgan will continue assisting you via PM.
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