SBC email has been suspended. Was told it would be fixed in 24 hrs. Now 5 days

Contributor

SBC email has been suspended. Was told it would be fixed in 24 hrs. Now 5 days

I have had my sbcglobal email address for nearly 11 years and on 10/14/2013 it suddenly stopped working. It no longer worked in my email client and when i went to yahoo mail i was told that my account was suspended. (see image)

I called Uverse technical support and they reset passwords, did other stuff, totalling a 90 minute phone call, none of which worked. The tech told me that it would be sent to a trie 2 tech and it would be fixed within 24 hrs and I would recieve a call back. It is now 5 days later and NOTHING!

 

The email I that is suspended is a sub account of the primary on the account. I have logged into my uverse account and enabled the sub account, changed the password and anything else I can think of but nothing works. I have called tech support back every day since I have have been disconnected every time before talking to a human being.

 

I'm losing patience. People are telling me my emails are being returned with the message that my account has been deactivated or suspended. I have multiple bills and other accounts connected to this email but nobody at att seems to want/be able to help.

 

The major reason i havent gone to cable internet and moved from Direct TV to Uverse was to keep the email address and now that's apparently gone. This is my last possibility. I f a solution is not found I'm afraid I'll be looking elsewhare for my TV and internet. 

 

Any help would be appreciated

Message 1 of 5 (1,411 Views)
Highlighted
ACE - Master

Re: SBC email has been suspended. Was told it would be fixed in 24 hrs. Now 5 days

I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

One of the people in this group will get it working for you.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 5 (1,383 Views)
Employee

Re: SBC email has been suspended. Was told it would be fixed in 24 hrs. Now 5 days

Hello Wilkie04,

 

We have received your Private message and we will be glad to help you get this resolved. Smiley Happy

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 5 (1,367 Views)
Contributor

Re: SBC email has been suspended. Was told it would be fixed in 24 hrs. Now 5 days

Will you be replying via PM or on here?

Message 4 of 5 (1,365 Views)
Community Support

Re: SBC email has been suspended. Was told it would be fixed in 24 hrs. Now 5 days

Hello wilkie04, Morgan will continue assisting you via PM.

 

ATTU-verseCare

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 5 (1,322 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.