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Posted Nov 17, 2013
10:03:18 PM
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S10-S4

We complain to AT&T every few months about our remote controls because they are terrible to use.  We recently received new S10-S4 remote controls  and they are just as ineffective.

 

The buttons either don't register, register once, or register multiple times.  So when I want channel 1470, I might get channel 14, channel 1447, channel 1477, channel 147, or some other permutation.  I get to type it multiple times until the right channel pops up.

 

 I am considering moving to Comcast but like to see if there is a Uverse solution.

 

I have looked in the iOS app store and the ratings for the remote apps are abysmal. 

 

Is there any other model of remote control that works?  

 

 

We complain to AT&T every few months about our remote controls because they are terrible to use.  We recently received new S10-S4 remote controls  and they are just as ineffective.

 

The buttons either don't register, register once, or register multiple times.  So when I want channel 1470, I might get channel 14, channel 1447, channel 1477, channel 147, or some other permutation.  I get to type it multiple times until the right channel pops up.

 

 I am considering moving to Comcast but like to see if there is a Uverse solution.

 

I have looked in the iOS app store and the ratings for the remote apps are abysmal. 

 

Is there any other model of remote control that works?  

 

 

S10-S4

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Nov 18, 2013 3:43:13 AM
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ACE - Master

Take a look at this: http://www.att.com/esupport/article.jsp?sid=KB411932&cv=813#fbid=JEuFk7ZnfMd

 

And this: http://www.att.com/gen/press-room?pid=23368

 

You can also use one of these: http://www.logitech.com/en-us/harmony-remotes

 

 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: S10-S4

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Nov 18, 2013 4:22:12 AM
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ACE - Expert
Edited by aviewer on Nov 18, 2013 at 1:10:42 PM

edhkirk - Do not be afraid of the remote for iphone. It does work as a remote. It will respond properly to every button push. The bad ratings are most likely due to the other features. There are three problems - 1. It is on two pages - number selection and menu navigation. 2. It does not support older device versions, 3. It does not have a power button. You can turn it off by thestandard remote or the button on the STB.

 

Try the app Buddy TV remote for a power button. They just upgraded & the remote is smaller.

 

Avoid U-verse for ipad. The remote is too small. Avoid Easy Remote. Remote is intertwined with other activities across three pages.

You can install it on ipad (what I have), iphone, ipod touch (if this has newer OS version).

Here is the story on other remotes -

IR Issues

Going back 5-6 years there are many posts about IR interference. Remedies included taping over the IR sensor, hiding the STB, turning off auto brightness on the TV.

A common fault was the info button press corrupting to an STB mute action. The number of reports of this have totally fallen away. My personal initial primary problem was getting the zero to register. But, one day long ago that just went away.

Niles Audio Corp. makes IR repeaters & has a video on their web site showing the fragility of the IR coding that is used for U-verse & other boxes. They said their new line of repeaters could handle it. Oddly, a U-verse customer posted in this community that they had a NIles install that was not working & after they contacted Niles they did not get any satisfactory resolution.

I came to believe that the IR sensor is too sensitive, That the DVR is worse than other STBs. That command type buttons are worse than the number buttons. That, somehow software updates can make it better or worse, So, it is a moving target. Hard to pin down.

I noticed that the U-verse remote does work better than my Logitech Harmony model 700. I looked at the IR signal through a digital camera. It appeared to me that the Harmony IR signal is stronger than the U-verse remote. This reinforces my theory that the IR sensor is too sensitive.

Recently, my most common problem was FF and Play Buttons often corrupted to chan up and chan down more than six times a night while watching recorded shows, exclusively.

I happened to notice that I had a specific kind of "duct tape" covering the blue light on the STB. Actually, it just looks like duct tape, but is electrical tape available at the Home Depot in the electrical dept. - http://www.homedepot.com/p/Commercial-Electric-2-in-x-150-ft-Vinyl-Electrical-Bundling-Tape-Silver-3...

This tape has a degree of transparency. I thought I would use it to cover the IR sensor. The remote has never worked better. In over 20 evenings since I applied the tape - watching recordings while FF through the ads - I have not had one chan up - chan down corruption . Previously, there would have been at least 6x20=120 occurrences.

Almost all button presses are accepted & none are changed to a different action.


RF Issues

It should not be a surprise, but it is, that half the problems with the RF remote are IR. I run an STB well hidden for a second TV. I had the IR sensor covered with black tape. I replaced the black tape with the "duct tape" & saw an immediate improvement in response to menu buttons. The number buttons were already good - see below for that solution.

The STB using RF must be hidden due to the dongle conversion of RF to IR. If it is not hidden it is subject to the following problems:

IR corruption - Ironically, the RF remote was often offered as a resolution for IR problems. But, if the STB is not hidden nothing has changed to eliminate theI IR corruption problem. If the corrupting light can be seen by the STB IR sensor it will continue to corrupt the IR signal.

If the STB IR sensor can see IR from another remote, it will respond to it.

If another STB can see the IR generated by the dongle, it will respond to it.

Note that hidden means the IR does not see outside light - If you have an optical repeater(like the Niles mentioned above) it is IR subject to corruption. If you have an IR receiver that produces RF to go through a wall, it is still IR subject to corruption. Any optical link open to the room is still open to IR corruption.

Only if the remote is RF (like the point anywhere remote) transmitted to a well hidden device will it ward off IR corruption. The ultimate solution is a wireless remote app. These are available, but incomplete & other devices do not yet support wireless remote. But, the Buddy TV remote can be used for a u-verse STB.

Previously, I found the RF remote lacking in RF power - in the same room, twelve feet away, hidden only by a thin sheet of cardboard. One method to increase RF power is to hold the remote under your chin while pressing a button - using your head as an antenna.

A better way is this antenna placed in the battery compartment - http://www.amazon.com/Cellular-Innovations-A-BOOSTER-Universal-Antenna/dp/B00009WCAP/ref=sr_1_8?ie=U...

With this antenna, the channel numbers are almost always accepted. With the "duct tape" in place, the other buttons work almost every time. The remote now works better than ever.

But, recently, I discovered that weakened batteries triggers poor results due to low power. If the remote starts acting up go for fresh batteries. Before I realized the batteries were low I was getting better RF by holding it against a metal arm of a reading light.

STB Issues

Once IR and RF issues are resolved, there are timing issues with the STB to contend with. Numbers process fast and Menu items process slow. You need quick, light touch on some numbers to avoid duplicates and a slow, strong press on menu activities. Effort is required to suppress the urge to press again while waiting for a response. It takes concentration to get effective results. Frequently a second press immediately cancels a slow responding first press. Current IR and RF issues amplify the effect of the timing issue.

Please post if you have more questions or insights.

edhkirk - Do not be afraid of the remote for iphone. It does work as a remote. It will respond properly to every button push. The bad ratings are most likely due to the other features. There are three problems - 1. It is on two pages - number selection and menu navigation. 2. It does not support older device versions, 3. It does not have a power button. You can turn it off by thestandard remote or the button on the STB.

 

Try the app Buddy TV remote for a power button. They just upgraded & the remote is smaller.

 

Avoid U-verse for ipad. The remote is too small. Avoid Easy Remote. Remote is intertwined with other activities across three pages.

You can install it on ipad (what I have), iphone, ipod touch (if this has newer OS version).

Here is the story on other remotes -

IR Issues

Going back 5-6 years there are many posts about IR interference. Remedies included taping over the IR sensor, hiding the STB, turning off auto brightness on the TV.

A common fault was the info button press corrupting to an STB mute action. The number of reports of this have totally fallen away. My personal initial primary problem was getting the zero to register. But, one day long ago that just went away.

Niles Audio Corp. makes IR repeaters & has a video on their web site showing the fragility of the IR coding that is used for U-verse & other boxes. They said their new line of repeaters could handle it. Oddly, a U-verse customer posted in this community that they had a NIles install that was not working & after they contacted Niles they did not get any satisfactory resolution.

I came to believe that the IR sensor is too sensitive, That the DVR is worse than other STBs. That command type buttons are worse than the number buttons. That, somehow software updates can make it better or worse, So, it is a moving target. Hard to pin down.

I noticed that the U-verse remote does work better than my Logitech Harmony model 700. I looked at the IR signal through a digital camera. It appeared to me that the Harmony IR signal is stronger than the U-verse remote. This reinforces my theory that the IR sensor is too sensitive.

Recently, my most common problem was FF and Play Buttons often corrupted to chan up and chan down more than six times a night while watching recorded shows, exclusively.

I happened to notice that I had a specific kind of "duct tape" covering the blue light on the STB. Actually, it just looks like duct tape, but is electrical tape available at the Home Depot in the electrical dept. - http://www.homedepot.com/p/Commercial-Electric-2-in-x-150-ft-Vinyl-Electrical-Bundling-Tape-Silver-30002664/202741845#specifications

This tape has a degree of transparency. I thought I would use it to cover the IR sensor. The remote has never worked better. In over 20 evenings since I applied the tape - watching recordings while FF through the ads - I have not had one chan up - chan down corruption . Previously, there would have been at least 6x20=120 occurrences.

Almost all button presses are accepted & none are changed to a different action.


RF Issues

It should not be a surprise, but it is, that half the problems with the RF remote are IR. I run an STB well hidden for a second TV. I had the IR sensor covered with black tape. I replaced the black tape with the "duct tape" & saw an immediate improvement in response to menu buttons. The number buttons were already good - see below for that solution.

The STB using RF must be hidden due to the dongle conversion of RF to IR. If it is not hidden it is subject to the following problems:

IR corruption - Ironically, the RF remote was often offered as a resolution for IR problems. But, if the STB is not hidden nothing has changed to eliminate theI IR corruption problem. If the corrupting light can be seen by the STB IR sensor it will continue to corrupt the IR signal.

If the STB IR sensor can see IR from another remote, it will respond to it.

If another STB can see the IR generated by the dongle, it will respond to it.

Note that hidden means the IR does not see outside light - If you have an optical repeater(like the Niles mentioned above) it is IR subject to corruption. If you have an IR receiver that produces RF to go through a wall, it is still IR subject to corruption. Any optical link open to the room is still open to IR corruption.

Only if the remote is RF (like the point anywhere remote) transmitted to a well hidden device will it ward off IR corruption. The ultimate solution is a wireless remote app. These are available, but incomplete & other devices do not yet support wireless remote. But, the Buddy TV remote can be used for a u-verse STB.

Previously, I found the RF remote lacking in RF power - in the same room, twelve feet away, hidden only by a thin sheet of cardboard. One method to increase RF power is to hold the remote under your chin while pressing a button - using your head as an antenna.

A better way is this antenna placed in the battery compartment - http://www.amazon.com/Cellular-Innovations-A-BOOSTER-Universal-Antenna/dp/B00009WCAP/ref=sr_1_8?ie=UTF8&qid=1366128630&sr=8-8&keywords=cell+phone+booster

With this antenna, the channel numbers are almost always accepted. With the "duct tape" in place, the other buttons work almost every time. The remote now works better than ever.

But, recently, I discovered that weakened batteries triggers poor results due to low power. If the remote starts acting up go for fresh batteries. Before I realized the batteries were low I was getting better RF by holding it against a metal arm of a reading light.

STB Issues

Once IR and RF issues are resolved, there are timing issues with the STB to contend with. Numbers process fast and Menu items process slow. You need quick, light touch on some numbers to avoid duplicates and a slow, strong press on menu activities. Effort is required to suppress the urge to press again while waiting for a response. It takes concentration to get effective results. Frequently a second press immediately cancels a slow responding first press. Current IR and RF issues amplify the effect of the timing issue.

Please post if you have more questions or insights.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: S10-S4

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Nov 18, 2013 9:50:07 AM
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ACE - Expert
More info on Remote function available on apps -

Functions

There are six functions that are desirable on a portable device such as a smart phone or tablet -

Remote control of the STB while viewing the TV (Speech & gestures are a plus for a very small population & need full explanation in the help section (more than current). Speech needs a list Button - keyword)

Managing Parental controls on the STB

Downloading/viewing live TV on the portable device

Downloading/viewing on-demand on the portable device

A guide (including favorites & managing recording directly from the guide) displayed on the portable device (not the TV)

Managing recordings on the STB

Applications

There are three ways to make these functions available -

Up to six stand alone apps (no example)

A combined app that has a separate heading/section accessible by task bar for each section. (e.g. U-verse for ipad/iphone, Buddy TV ) Must be consistent with uverse.com. and across portable device platforms.

Present the app as one big remote with the functions selected by buttons(e.g. easy remote)

Summary

The second selection is the best choice for a combined app. Consistency across all variations ( IOS, Android. etc.) & uverse.com is critical (Please add remote to U-verse,com and/or stand alone remote for PC & Mac). Disadvantage is it must be upgraded to allow complex functions (blocking Remote on old equipment).

The Remote function cries out for a stand alone remote app. There is no reason not to offer a stand alone remote, so that the it can continue to support old IOS releases. Allowing people to use old equipment as a remote. The advantages of a remote app are - No IR problems, Support multiple & hidden STBs. The disadvantages are loss of tactile feel and expense of new devices. Therefore, it must be kept simple and understandable, with no forced upgrade.

The Easy Remote attempt to combine these activities as remote buttons is a failure on multiple levels because it is not clear what the button will affect. One cannot tell if a button affects the app or the TV (or does it make sense to affect both) At the very least, different colored buttons are required to distinguish the activity. The remote is spread over too many pages because it has too many functions. Destroying its value as a replacement for a physical remote. The remote functions must be separated from the other functions so that it can fit on one page or one page with scrolling. Two pages at most. Must upgrade it to allow complex activities. Therefore, cannot use as remote on older devices.
More info on Remote function available on apps -

Functions

There are six functions that are desirable on a portable device such as a smart phone or tablet -

Remote control of the STB while viewing the TV (Speech & gestures are a plus for a very small population & need full explanation in the help section (more than current). Speech needs a list Button - keyword)

Managing Parental controls on the STB

Downloading/viewing live TV on the portable device

Downloading/viewing on-demand on the portable device

A guide (including favorites & managing recording directly from the guide) displayed on the portable device (not the TV)

Managing recordings on the STB

Applications

There are three ways to make these functions available -

Up to six stand alone apps (no example)

A combined app that has a separate heading/section accessible by task bar for each section. (e.g. U-verse for ipad/iphone, Buddy TV ) Must be consistent with uverse.com. and across portable device platforms.

Present the app as one big remote with the functions selected by buttons(e.g. easy remote)

Summary

The second selection is the best choice for a combined app. Consistency across all variations ( IOS, Android. etc.) & uverse.com is critical (Please add remote to U-verse,com and/or stand alone remote for PC & Mac). Disadvantage is it must be upgraded to allow complex functions (blocking Remote on old equipment).

The Remote function cries out for a stand alone remote app. There is no reason not to offer a stand alone remote, so that the it can continue to support old IOS releases. Allowing people to use old equipment as a remote. The advantages of a remote app are - No IR problems, Support multiple & hidden STBs. The disadvantages are loss of tactile feel and expense of new devices. Therefore, it must be kept simple and understandable, with no forced upgrade.

The Easy Remote attempt to combine these activities as remote buttons is a failure on multiple levels because it is not clear what the button will affect. One cannot tell if a button affects the app or the TV (or does it make sense to affect both) At the very least, different colored buttons are required to distinguish the activity. The remote is spread over too many pages because it has too many functions. Destroying its value as a replacement for a physical remote. The remote functions must be separated from the other functions so that it can fit on one page or one page with scrolling. Two pages at most. Must upgrade it to allow complex activities. Therefore, cannot use as remote on older devices.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: S10-S4

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Nov 18, 2013 10:36:38 AM
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ACE - Expert

I think aviewer's comments about IR interference may be very applicable to your situation.  I know I had a fit with my DVR until I figured out that the TV was causing the IR interference.

 

I think aviewer's comments about IR interference may be very applicable to your situation.  I know I had a fit with my DVR until I figured out that the TV was causing the IR interference.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: S10-S4

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