Rewards promised not given

Rewards promised not given

When I signed up for a Uverse Bundle, I was told I could get a Kindle Fire or an Xbox 360. I chose a Kindle Fire.  Received my reward notification today for $100 gift card.  Where's the Kindle Fire?  From other posts on this site as well as on the internet, it seems I'm not the only one who was promised something they did not receive.  Can anyone advise me how to proceed?

Thanks!

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Employee

Re: Rewards promised not given

When you receive a promotion like this, which is one that we did have at one point, you don't actually make your selection on the device you wanted until you go through the redemption process at att.com/rewardscenter. It would have been when you did this that you actually would have selected the device as it does not automatically come to you.

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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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