12-30-2013 10:17 AM
A payment won't be resubmitted if it fails unless you call in, or visit a store.
Note if the payment arrangement is not met your phones may be suspended.
12-30-2013 10:35 AM
12-30-2013 10:38 AM
If the payment fails, they don't try again just to ensure that the account information is correct.
You can contact customer care by dialing 611 from your cell phone, or 1-800-331-0500. You can also visit a Company Retail Store for support as well, or pay at the Self Service Kiosk in the stores.