08-06-2013 11:14 PM
I signed up with ATT uverse in June and had to exchange the gateway in the first week since the gateway is not functioning. After the technician exchanged the gateway, I returned the old one via UPS as instructed, The tracking shows it was delivered on 7/10.
However, I was still billed for the new gateway in the 7/20 bill! I called customer service and got a responce that the bill will be adjusted in 24 hours, but apparently the bill still includes the new equipment charge.
It is very frustrating - I had to spend time fixing the old gateway when I first signed up, ship back the equipment, now I have to deal with the incorrect charge.
Any idea what to do next?
08-06-2013 11:19 PM
Contact ATT Customer Care here:
Send them a private message, on this link, and they should be able to give the help needed to solve your gateway return problems. They are available M-F 8am-11pm EST. This is not the regular CS/TS people, but the social media people that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.
Include your account#, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right, in case they replied this way. Good luck
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
08-06-2013 11:40 PM
08-07-2013 11:23 AM
We received your private message and one of our managers will be looking into this and reaching out to you.
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