Reporting ATT to Better Business Bureau for poor Customer Service

Contributor

Reporting ATT to Better Business Bureau for poor Customer Service

I switched to Time Warner when moved to Missouri b/c ATT U-verse was not available. The lady at customer service took my new address and tried to get me connected but told me it was not possible b/c my building is new. She had my new address to send the final bill to and I even gave her another address in Kansas (Where I had my u-verse service) to send the final bill to and it never came! I get a call about 3 weeks ago saying I owed the final bill. I asked where they sent it becase I never got it and he told me my old address! FYI WHEN SOMEONE CANCELS A SERVICE BACUSE THEY ARE MOVING THAT MEANS THEY ARE NO LONGER AT THAT ADDRESS! I EVEN GAVE ATT A FORWARDING ADDRESS TO SEND TO AND THEY HAD MY NEW ADDRESS ON FILE B/C THEY TRIED TO GET ME SERVICE AT IT! They man asked if I wanted to pay over the phone and I told him to call me back at 5:30 and I will pay it b/c I was at work at the time. The guy confirmed he would call me back and never did! WHAT IS GOING ON?!?!  I'VE TRIED MULTIPLE TIMES SINCE I CANCELED TO SIGN ONTO MY ATT ACCOUNT PAGE AND NO WHERE DOES IT SAY I OWE ANYTHING!! GET YOUR ACT TOGETHER! SO GLAD I LEFT ATT! GET BACK TO ME AND TELL ME WHAT IS GOING ON!

978 Views
Message 1 of 5
ACE - Master

Re: Reporting ATT to Better Business Bureau for poor Customer Service

 Since this is account specific I would recommend that you send a Private Message to the AT&TCustomerCare customer service team. They will reply back with a PM (blue envelope in the top right of the page). Their normal business hours are from 7am to 10pm Central Time.

 

They will help you resolve the issue.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 5
Highlighted
ACE - Expert

Re: Reporting ATT to Better Business Bureau for poor Customer Service

Also, be very careful about paying someone over the phone who calls you and tells you that you owe them money.  It could just be a shake down artist trying to get your credit card number, expiration and security code so he can turn around and use that information himself.

 

I always recommend that you call them back at a number that you can independantly verify as belonging to the company you are trying to pay.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 5
Employee

Re: Reporting ATT to Better Business Bureau for poor Customer Service

*Just a comment* - I think that just doing copy&paste on every other topic does not help at all. In fact it is just frustrating seeing the same comment on evey other topic since it shows how much you care about someone´s problem.

It would be the same as calling in for help to get told - "I can help you with that, but I need to transfer you to the correct department"

*Just say´n*
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 5
ACE - Master

Re: Reporting ATT to Better Business Bureau for poor Customer Service


Luizzmp wrote:
*Just a comment* - I think that just doing copy&paste on every other topic does not help at all. In fact it is just frustrating seeing the same comment on evey other topic since it shows how much you care about someone´s problem.

It would be the same as calling in for help to get told - "I can help you with that, but I need to transfer you to the correct department"

*Just say´n*

If your talking about mine, I didn't see you able to offer any assistance.  Just like the post says, since it's account related they must talk to someone at AT&T to discuss their issue.  We are subscribers just as they are.  We do not have access to anything that can address their issue so therefore the reason I recommend they contact either CustomerCare for billing issues OR UverseCare for unresolved technical issues.

 

Since you don't approve of "copy & paste" (which it isn't by the way, it's called a "macro") what would you recommend I do?  Have them private message you so you could handle it in your employment capacity within AT&T?

 

I'm just doing what I've been asked to do by the administrators and community specialists on this forum.  If you object please take it up with them.

 

Oh and by the way.......I would say 99% of the posters issues are resolved by using this avenue.  Most come here after going round and round with multiple people at the call center.  These groups will work with them one on one until the issue is resolved. 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 5
You must type a description before you click preview or reply.
Share this topic
Announcements

Welcome to the AT&T TV Hub!
We have some helpful articles located under TV Hot Topics.
On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.

Additional Support