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Posted Nov 13, 2013
12:10:15 PM
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Remote control

I had to order a new remote control device today as my original silver remote had buttons that just didn't work anymore. I thought there would be an exchange program available, or some way to communicate

directly with customer service, but there was not. I think that At&t should offer reimbursement or credit

on my account for the cost of the remote. I have been a loyal At&t customer since it first came into this

area, even with the internet costs being higher than other companies.Thanks.

I had to order a new remote control device today as my original silver remote had buttons that just didn't work anymore. I thought there would be an exchange program available, or some way to communicate

directly with customer service, but there was not. I think that At&t should offer reimbursement or credit

on my account for the cost of the remote. I have been a loyal At&t customer since it first came into this

area, even with the internet costs being higher than other companies.Thanks.

Remote control

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Nov 13, 2013 1:30:57 PM
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ACE - Expert

You can call AT&T Technical Support at 800-288-2020 and request a replacement of a failed remote.

 

I know that many people, myself included, have had their old silver remotes replaced free of charge when they stopped working properly.

 

You can call AT&T Technical Support at 800-288-2020 and request a replacement of a failed remote.

 

I know that many people, myself included, have had their old silver remotes replaced free of charge when they stopped working properly.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Nov 13, 2013 6:31:49 PM
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Thanks, Jeff, I'll do that!
Thanks, Jeff, I'll do that!

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Nov 14, 2013 11:48:07 AM
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Community Support

Hi kernaljo,

 

If you are having troubles reaching a person to replace the remote, let us know, and we can get it replaced for you. I will send you a private message.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi kernaljo,

 

If you are having troubles reaching a person to replace the remote, let us know, and we can get it replaced for you. I will send you a private message.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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