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Remote control


Remote control

I had to order a new remote control device today as my original silver remote had buttons that just didn't work anymore. I thought there would be an exchange program available, or some way to communicate

directly with customer service, but there was not. I think that At&t should offer reimbursement or credit

on my account for the cost of the remote. I have been a loyal At&t customer since it first came into this

area, even with the internet costs being higher than other companies.Thanks.

Message 1 of 4
ACE - Expert

Re: Remote control

You can call AT&T Technical Support at 800-288-2020 and request a replacement of a failed remote.


I know that many people, myself included, have had their old silver remotes replaced free of charge when they stopped working properly.


*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 4

Re: Remote control

Thanks, Jeff, I'll do that!
Message 3 of 4
Community Support

Re: Remote control

Hi kernaljo,


If you are having troubles reaching a person to replace the remote, let us know, and we can get it replaced for you. I will send you a private message.


-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 4
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