11-13-2013 12:10 PM
I had to order a new remote control device today as my original silver remote had buttons that just didn't work anymore. I thought there would be an exchange program available, or some way to communicate
directly with customer service, but there was not. I think that At&t should offer reimbursement or credit
on my account for the cost of the remote. I have been a loyal At&t customer since it first came into this
area, even with the internet costs being higher than other companies.Thanks.
11-13-2013 1:30 PM
You can call AT&T Technical Support at 800-288-2020 and request a replacement of a failed remote.
I know that many people, myself included, have had their old silver remotes replaced free of charge when they stopped working properly.
11-14-2013 11:48 AM
If you are having troubles reaching a person to replace the remote, let us know, and we can get it replaced for you. I will send you a private message.
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