Remote Not Functioning Correctly

Contributor

Remote Not Functioning Correctly

Two of my 5 remotes are not functioning correctly. They both started having problems at about the same time.

 

When the TV is on and the cable box is on, I press the power on/off button and the AT&T mode light flashes and the cable box turns off. The TV mode light flashes but the TV does not turn off.

 

With the TV on, the cable box on, and the AT&T mode light is pressed, I then press the volume control and the TV mode light flashes, but the volume does not change. The GUIDE button and the channel change button work as they should.

 

I have already tried the resetting of the remote using the 9 step guide found on the AT&T website. That does not work.

Message 1 of 4 (548 Views)
ACE - Master

Re: Remote Not Functioning Correctly

A better option might be to use the help menu.  Press menu and go to the help section, then there is an entry to select for programming remotes by the remote type.

 

When you reprogrammed them were you able to get the TV to power off so you know the code you selected was the correct one?

 

If they still don't work, I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

They can get replacement remotes sent out to you.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 4 (539 Views)
ACE - Expert

Re: Remote Not Functioning Correctly

HardingR - Did the two remotes get mixed up? If you have not lost the programming after trying reprogramming, they may work on the other TVs.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 4 (526 Views)
Highlighted
Contributor

Re: Remote Not Functioning Correctly

Found a solution using the HELP function on the remote. Thanks
Message 4 of 4 (459 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.