Recorded tv not available in all rooms.

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Recorded tv not available in all rooms.

Hello all. Recently my bedroom receiver will not allow me to acces recorded tv. It says recorded shows aren't available. They are fine on the dvr in living room. I've gone through the resets and reboots and have gone through tech support. Every time I reset I can access the recordings for a few minutes them its back to being unavailable. Ideas pleas??
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ACE - Expert

Re: Recorded tv not available in all rooms.

Jmcuminotti - Probably COAX and wireless offer the most opportunity for failure. In either case, the solution/troubleshooting is to connect cat5. If you are connected cat5 & reboot the RG, DVR & other STBs in order, then you are down to an at&t failure of equipment or software.

If it works, then COAX would need further troubleshooting to identify the cause. Wireless could need new equipment or it could be interference. I suppose interference could affect all cases. Look for static with an am radio,
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Message 2 of 7 (1,360 Views)

Re: Recorded tv not available in all rooms.

Are these by chance wireless receavers?  If so there is a discussion in the DVR form about a widespread outage.

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Expert

Re: Recorded tv not available in all rooms.


Jmcuminotti wrote:
Hello all. Recently my bedroom receiver will not allow me to acces recorded tv. It says recorded shows aren't available. They are fine on the dvr in living room. I've gone through the resets and reboots and have gone through tech support. Every time I reset I can access the recordings for a few minutes them its back to being unavailable. Ideas pleas??

Check and make sure all of the connections are tight on the STB in your bedroom.  I have seen that before and the issue was the coax connectors were loose.  I tightened them and I was able to watch the movies on the DVR from my bedroom STB.  If you have done that and the problem is still ocurring, click on the hyper link in my sig and you will be taken to AT&T Customer Care's profile.  Send them a PM with your info and the issue.  They are an escalation team that is higher than regular Customer Service, who can help you get this resolved.  They will reply to you via PM as well so watch the blue envelope at the top of the forum page for message notification, as they will reply to you via PM as well.

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Tutor

Re: Recorded tv not available in all rooms.

I have the same problem and it is a wireless receiver.

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Community Support

Re: Recorded tv not available in all rooms.

@Jmcuminotti  and @cmcd952  are the two of you still having this issue? If so, send us a private message here with your full name, account number, contact number and the best time you can be reached. One of our managers will be in touch to help. 

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Message 6 of 7 (1,172 Views)
Tutor

Re: Recorded tv not available in all rooms.

I no longer have the problem. Thanks for following up.
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