Re: U-verse internet down when it rains

Tutor

Re: U-verse internet down when it rains

Hi there,
I was just wondering if you get anywhere with your problem.
I am having the same problem (over a year now) and I had many technician visits.
We have two phone lines and DSL line with AT&T, after rain we lose both lines.
The day after the rain the phone lines come back to life (but with static)
Two days after the rain DSL start working again (and no static on the phone lines)
After many many technician visits they finally agreed that the problem is with AT&T lines outside of our building but they told me that they cannot help me with the problem!!!
They said that they have put an order in for engineering department (over 6 months ago) and they will decide if they want to change the lines or….
So I was wondering if you are still having the same problem or….

Thank you,
Bob

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Message 1 of 4

Re: U-verse internet down when it rains


bobpour wrote:

Hi there,
I was just wondering if you get anywhere with your problem.
I am having the same problem (over a year now) and I had many technician visits.
We have two phone lines and DSL line with AT&T, after rain we lose both lines.
The day after the rain the phone lines come back to life (but with static)
Two days after the rain DSL start working again (and no static on the phone lines)
After many many technician visits they finally agreed that the problem is with AT&T lines outside of our building but they told me that they cannot help me with the problem!!!
They said that they have put an order in for engineering department (over 6 months ago) and they will decide if they want to change the lines or….
So I was wondering if you are still having the same problem or….

Thank you,
Bob


 

 

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Message 2 of 4
Community Support

Re: U-verse internet down when it rains

Hi bobpour,

 

We have received your private message and look forward to working with you on this issue.

 

-David T

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

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Message 3 of 4
Contributor

Re: U-verse internet down when it rains

It hardly rains in Texas except spring time, my Uverse internet goes out everytime it rains. Not sure why, tech says just needs reset, then it works very slow like dial up. I currently subscribe to 18 Mpbs

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