07-08-2013 8:21 PM - edited 07-08-2013 8:30 PM
My connection keeps having random drops and it's annoying. Was going to cancel my AT&T but found out there was a monitoring tool. Here are the results.
07-09-2013 7:47 AM
You may have some line problems.
Since this is account specific I would recommend that you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Their normal business hours are from 7am to 10pm Central Time. Please take into account weekends when contacting them.
To check for their reply, click the little blue envelope.
07-09-2013 4:33 PM
07-11-2013 6:12 AM
07-11-2013 6:25 AM
07-29-2013 4:50 PM
I'm not surprised to hear they're backed up, what with the terrible service AT&T offers. It has been weeks and I still have not heard back. My internet is so slow it is unusable, and no one seems to care. Too late for me to cancel without an ETF, so I'm sure thats what they were waiting for, just suck me into the first 30 days then I'm stuck or pay a rediculous ETF
07-29-2013 6:47 PM
are you using wi-fi connections when it drops? if this is the case you can try changing the wireless channel on your modem access this ip add on your computer 192.168.1.254 this is the modem page in where you can change the settings check this link http://www.att.com/esupport/article.jsp?sid=KB420600&cv=812&br=BR&ct=9004433&pv=3#fbid=4CYRy7_il0L ,,, the default settings of the wireless channel on the 2wire modems are always auto this means that it changes everytime you connect to the wifi network the most stable and reliable connections will be at channel 9 tried and tested for a lot provides better frequency and signal with less interference,,if your confused on how to change the wireless channel att tech support rep can do this for you remotely on their end...if your using a wired connection have a tech visit your service address to check on the lines coming from the pole and service box
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