07-09-2013 7:47 AM
You may have some line problems.
Since this is account specific I would recommend that you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Their normal business hours are from 7am to 10pm Central Time. Please take into account weekends when contacting them.
To check for their reply, click the little blue envelope.
07-09-2013 4:33 PM
07-11-2013 6:12 AM
07-11-2013 6:25 AM
07-29-2013 4:50 PM
I'm not surprised to hear they're backed up, what with the terrible service AT&T offers. It has been weeks and I still have not heard back. My internet is so slow it is unusable, and no one seems to care. Too late for me to cancel without an ETF, so I'm sure thats what they were waiting for, just suck me into the first 30 days then I'm stuck or pay a rediculous ETF
07-29-2013 6:47 PM
are you using wi-fi connections when it drops? if this is the case you can try changing the wireless channel on your modem access this ip add on your computer 192.168.1.254 this is the modem page in where you can change the settings check this link http://www.att.com/esupport/article.jsp?sid=KB4206
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