Raising rates in the middle of my contract

Mentor

Raising rates in the middle of my contract

I am penalized if I break my contract with AT&T, yet AT&T is allowed to raise my rate in the middle of my contract? Unfair! I agreed to a 1 year contract less than a month ago. If I had known that my negotiated rate was not locked in for the duration of the contract, I might have chosen to signup with Comcast.

Message 1 of 4 (531 Views)
Community Manager

Re: Raising rates in the middle of my contract

Hello Zaylyn,

 

I apologize for any confusion, a commitment period and promotion/offer period are not the same thing. How did you order your service and what plan/package are you on?

 

Thanks,

Dmitriy


Rethink Possible


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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4 (459 Views)
Mentor

Re: Raising rates in the middle of my contract

It is not an original promotion. I agreed to a contract price with discounts to renew my service for a period of one year. ATT says that what I agreed to were "discounts" and that the fine print gives them the right to raise prices. All the sales rep talked about with me was the total, bottom-line price. It is not right for me to be locked into a contract, with penalty, yet have price increased. This is the same as if you went into a store, saw the price tag on an item, and took it to the check-out stand to pay for it. Then the clerk tells you that the price is more than the tag, and since they already rung it up, you have to buy it at the increased price! Deceitful and dishonest!

Message 3 of 4 (428 Views)
Employee

Re: Raising rates in the middle of my contract

Unfortunately while you say it's not fair, it is listed under the terms and conditions http://www.att.com/u-verse/att-terms-of-service.jsp under 'Fees and Charges' in the last line of the last paragraph of that section.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 4 (389 Views)
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