10-01-2013 8:33 PM
My RG was replaced about 2-3 weeks ago due to freezing video ("throwing out errors", per the tech) and now I'm having the following issues:
--- 192.168.1.254 ping statistics ---
3755 packets transmitted, 3487 packets received, 7.1% packet loss
round-trip min/avg/max/stddev = 1.529/130.801/14025.441/700.022 ms
Am I too far from the VRAD to expect decent bandwidth/service? Also plenty of "krtlock" errors in the RG logs. Exactly what should I say to the Uverse tech support team?
Thanks for everyone's help.
UV Realtime shots:
10-01-2013 9:37 PM
10-02-2013 5:14 PM
I have the Supermax Plus package (18Mb), and I'd rather not give up the 4 HD feeds.
I believe the cable run is a direc coax feed from the NID to the RG. Excuse my ignorance here, but if I do upgrade the inside wiring from coax to cat5, would it be compatible with other cable/sat systems?
I'll have a tech come out, as the wireless receiver reboot issue is fairly new and started since the new RG was deployed.
I'm reading that the wifi latency issue is common w/Airplay and the Uverse RG. Thanks for the input.
10-03-2013 11:38 AM
They should keep the existing coax cable there, so if any other company needs to use it, or even if we still need it to connect a few TVs, it is still available. But definitely let us know how the technician visit goes, and if any other issues come up. If you need any assistance scheduling a technician, you can reach out to us here, and we would be glad to help.
10-03-2013 5:30 PM
10-04-2013 9:14 AM
Thank you for keeping us posted gregwlsn. I am glad you were able to get everything working. If you do need any further assistance, we are just one click away
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