I called from the hospital last week. I spoke to a rep who I felt pressured me into a arrangement for total bill amount. I didn't understand the charges which she stated I had to speak to another department but couldn't until I agreed to pay. Today I called your Uverse help line after several tried was granted to be placed on hold. After several recordings advising approximate wait time, a recording came through stating you where now closed and to call back during normal operating hours! The system disconnected the call. I do not understand my bill. It is much higher then I agreed upon. I also had questions in regards to this payment amount. I'm going to be irate if my services are disconnected. I feel as a valued Att customer that's been with you for several years should have consideration in discussing the account until I understand the charges and we come to an agreement on what the actual amount owed is. Please contact me ASAP. I hope that Att will value my years of dedication and will do all you can to resolve this matter with out disconnection and further charges. Thank you
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