06-28-2013 5:41 PM
I am trying to switch from COX to U-verse internet only. I got from equipment today and noticed that a phone jack was required. I've had digital phone from COX annd hence have never had to use the phone jacks at home. When i checked, none of the phone jacks had a dial tone. Tech-support told me this *might not* be an issue and asked me to try the install. Sure enough, install failed on all the phone jacks (connected green data cable to phone jack, power-on, waited for 15 mins or so and broadband connections stays flickering red)
Did some searching on this forum, and went out and checked my phone box (I believe what i have is not an NID, but a protection block ? There are no visible phone jacks that I can plug a phone into and check for a dial-tone. Besides, even if this was the case, unsure if this will only work with POTS or with digital phone service as well ?)
Right next to phone box is the COX connection box. Right now, all i see is the cable from COX connected to the coax wiring inside the house. The "phone cable" from the street has 2 wires Y and B connected to the Y and B running into the house, but the G & R from the wires going into the house are unconnected to the G & R from the street. There is a thick copper wire with black insualtion (ground ?) connected between the telephone wire from street and the COX coax cable (
(a) Where/how do i check to see that I have a working signal from AT&T
(b) If there is a signal at the "phone box", would i simply need the R & G wires from the cable going inside the house to be connected to the R & G wires coming from the cable in the street, or is there more to this ?
(c) Even if i could get the install to work, the physical location of phone jacks in house is very inconvenient. Is it possible to connect the AT&T wires to the coax cable that runs into the house (that COX is currently connected to) and terminate the coax cable in a "phone jack". If so, what should i be looking to buy ?
Can post more images if that will help. Thanks in advance.
06-28-2013 6:18 PM
06-28-2013 7:48 PM
aviewer - thank you very much for responding so promptly. I am technically illiterate so please bear with me.
>> modem with an rj-11 terminated cord?
Not sure. Is this what the terminating end of the green "data cable" is ? Right now, i can plug the green cord into a the wall-mounted phone jacks in my house and hear a click. Can I simply pull one of these out and wire to the R&G in the telephone box ? Wouldn't it also be easier to simply connect the R&G on the existing wiring (or is the purpose of this exercise to eliminate possible faulty home wiring ?)
>> to get it in the house you can connect the the R&G on the existing wiring. The two complications are - You want the wire to ONLY go to the jack where the modem will be & you do not like where the jack is.
When you say ONLY to the jack where the modem is, what does that mean ? Does this mean the R&G from the street can't simply be wired to the R&G going into the house. If all i see is one set of wires going from the phone box inside the house, but there are n > 1 phone jacks, this means the wires go through some sort of a splitter, right ? And if the wiring is not faulty, the modem should work on any phone jack inside ?
Lastly, how does the "don't use coax" compare with the information (that I just stumbled upon) here that talks about using existing coax
Warm regards and lots of thanks,
06-28-2013 10:08 PM
06-29-2013 4:52 AM
06-29-2013 11:08 AM - edited 06-29-2013 11:30 AM
mythoughts: thank you so much for responding
>A) at NID protector ( ceramic or gel ) wire may go to a splitter with R/G posts and Y/B posts. Cut end of short phone cord attach blue wire to red, b/w wire to green, plug other side of cord into modem apply power, in about 5 minutes broadband/service lights green, if not green connection issues.
I'll try this, but with the jack box that aviewer suggested rather than cutting the phone cord..
> B) if modem goes green in step A, then remove cord, attach inside wiring to red to red, green to green plug modem
into wall jack and see if modem comes up
Assuming that step A works, i still know B) will fail becaause i tried B first :-( Did not work on any of the jacks. If Step A) fails, can i safely assume that this is an AT&T issue that they are required to fix ? Makes me wonder why i bothered with the switch, actually i know, see note below..
> Recommendation: call ATT support request tech visit for failed self install ($99 charge) let tech deal with nid, run new wire to desired location, jack and verify everything working. Internet only install or internet and voip have no dial tone only POTS (plain old tele service) has a daily tone. Truthfully if you do not have pots and or DSL should not even attempt self install just pay to have it done right the first time and save your time and frustration.
I would have, except i am a penny-pincher, and the only reason we decided to switch (despite never having any problems with COX) is the lower monthly cost. Adding 50$ for activation and 100$ for the modem might still make this worthwhile (over a > 1 yr period), but tack on an extra 100$ and I am beginning to have doubts about the merits of the switch..
06-29-2013 11:29 AM - edited 06-29-2013 1:14 PM
> SridharS - Well, you had me fooled. You said more than you think you know.
:-) Blame google for this, it allows ignoramuses like me to try to appear smarter than we are ! My father still won't trust me with replacing a light bulb !
> Yes- Rj-11 is std tel jack on the end of the green cord. yes, you could try it in the house first. I was just taking it a step at a time.
Did not work in any of the phone-jacks inside. I did wire the R to R and G to G in the protector block before i tried using the phone jacks inside.
> There are two things that are not obvious to you in the COAX thread that you reference - the installer added a special connection in the NID to match the COAX & used a modem with a COAX connection - both ends designed to match the electromagnetic properties of the COAX. You cannot do that.
I did read about the baluns before my first post even. My initial idea (before I posted here) was to check if i could still use the coax cable that runs into every room in my house, very convenient to place the modem anywhere i want and not be restricted to where the phone jacks are, etc etc. So i simply googled "coax to RJ". Then i did more reading and seemed to think that this was not possible with AT&T U-verse. Then i stumbled upon the coax thread which for the first time suggested this was technically possible . Is this still an option ? One at the phone box end to convert the RJ to coax, and a second one where the modem will be located to switch from coax back to RJ to plug into my RJ-using (for lack of not knowing the correct technical term) modem ? Of course, i see another option is a modem that has a coax connector, i didn't even know i had an option.. I should have checked all of this before ordering the equipment, not after :-(
Update 1 hr later (at 1pm roughly): I wired a telephone jack to R & G in the telephone box, connected the green "data cable" between the jack and modem, powered up, and red broadband light was still blinking red after 25 mins. Before i call the tech-support and ask to send a technician, should i also rewire the R&G wires in the jack to B&Y from the street cable just to make sure? In other words, is it even possible that of the 2 pairs coming from the street, only one might carry the AT&T signal, and that one is B&Y ? If so, the wiring would be G (from jack) to B and R to Y ?
06-29-2013 4:01 PM
06-29-2013 4:16 PM
Thanks very much again.
> No - keep inside and outside separate for now because inside is still unknown & inside triggers charges.
This is unclear. I'm not planning on doing anything inside. Sorry if my question was unclear. At the phone box (in the yard), modem connected to R&G failed. Should i also try with the modem connected to B&Y (still outside only) instead of R&G ?
I am not particularly concerned about the inside yet. If the outside connection (at phone box) works, i've decided to add a wire from the box to the room where i want the modem. I know there are possibly (?) some code restrictions on how wiring needs to be for the elements (unsure) but i'll cross that bridge when i get to it :-)
Thanks again and again for helping. It is very kind of you to do so.
06-29-2013 4:54 PM
06-29-2013 8:28 PM
07-01-2013 10:05 PM
Thank you all for helping with this ! I've called today and was told a technician would be out. I believe this is now resolved :-)
07-02-2013 4:12 AM
Welcome to the AT&T TV Hub!We have some helpful articles located under TV Hot Topics.On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.
Congratulations! You earned the Liz badge!